Visit the Azure Virtual Desktop Tech Community to discuss the Azure Virtual Desktop service with the product team and active community members. The Streamer App fails to install or refuses to run. Fix 1: Create VNET peering between the VNET where VMs were provisioned and the VNET where the domain controller (DC) is running. The operating system freezes or fails. What's a remote desktop connection broker? I am a bot, and this action was performed automatically. The number should be either "1809" or "1903," as shown in the following image. Depending on which RDP client you use, this error may even indicate that the issue was caused by CredSSP. If there are any open apps or windows on the desktop when you close it, they are moved to the desktop immediately to the left of the one you're closing. FYI - if the issue is UPNP you have to change your router or this will never work. An error should appear on your desktop telling you what the problem is. However, this does not really belong in the shadow forum since it isnot a shadow related issue, from what I read here. Fix: Take one of the following actions to resolve. Click the "Close" button above the desktop you want to remove. I reset / erased my oculus quest yesterday and tried virtual desktop and it worked but only once. Please try again in a few minutes. **Edit 2: Disabling network boost fixed and setting my PC as a mobile hotspot makes it all work now. On the user end, this is pretty similar to remote desktops. My computer is connected via ethernet, same as before the update but now I get the message, "computer unreachable". If your VPN client doesnt support split tunneling, use another one. ; In the details pane, double-click the Groups folder. Best answer by Phobos 11 April 2021, 03:20. sorry to hear that you are having issues. Without a solid connection, remote desktops simply cannot function. Some VDI implementations also refuse client connections if the server is too busy or if launching another virtual desktop session would weaken the performance of existing sessions. I can now connect to my PC, see my desktop, launch games, etc. Quest is notoriously problematic with mesh networks. If a system does not include an up-to-date CredSSP provider, the client will typically display an authentication error. My PC and my play space are no more than a few feet from the WAP, I enabled Virtual Desktop Streamer to bypass my firewall (Windows Defender), I enabled Virtual Desktop Streamer to bypass my anti-virus (Kaspersky). But when I try to connect Virtual Desktop to Shadow it leads allways to the same message: "Computer is unreachable". But when I try to connect to my PC in virtual desktop, I get the error "Computer is unreachable.". Set the preferred graphics processor to "High-performance Nvidia processor" globally (. Fix: Follow these instructions to install the side-by-side stack on the session host VM. Headset used: Quest 1. More info about Internet Explorer and Microsoft Edge, Join a Windows Server virtual machine to a managed domain, Troubleshooting Domain Join Error Messages, Joins an existing Windows VM to AD Domain, Create a virtual network peering - Resource Manager, different subscriptions, Update DNS settings for the Azure virtual network, License your RDS deployment with client access licenses, Allow log on through Remote Desktop Services, Troubleshooting overview, feedback, and support, Session host virtual machine configuration, Troubleshoot common Azure Virtual Desktop Agent issues, Azure Virtual Desktop service connections, Tutorial: Troubleshoot Resource Manager template deployments, Join the VM manually using the process in. If the DNS server listed is incorrect, then you can manually specify a different DNS server in the PC's IP address properties or configure the PC to use a DHCP server, Navigate through the console tree to Computer Configuration \ Windows Settings \ Security Settings \ Local Policies \ User Rights Assignment. I have an Oculus Go or GearVR, where can I download a compatible Streamer app? Fix: Follow these instructions to manually update the agent. Privacy Policy Remote and virtual desktop connection issues are a pain for users and the IT department. Virtual Desktop is available on the Oculus Quest Store, and allows you to control a remote streamed version of your computer while in VR. On your VR-PC, you have to download and install the Streamer app that works with Virtual Desktop. You can find a full list of the new updates above. Cause 2: When using Azure Active Directory Domain Services (Azure AD DS), the virtual network doesn't have its DNS server settings updated to point to the managed domain controllers. To alleviate network-level authentication woes, you might have to upgrade client components or disable the feature on VDI servers or through Group Policy. Briefly, we notice in the Connection Server console that the status of the old virtual machine changed to Agent Unreachable then it gets refreshed. After the command prompt session opens on the VM with the malfunctioning side-by-side stack, run qwinsta and confirm that an entry named rdp-sxs is available. It seems it might be a router settings issue. Status of Virtual Machines That Are Managed by vCenter Server shows the operational state of virtual-machine desktops that are displayed in Horizon Administrator. If users are working from home, they should consider shutting down any other devices -- for example, someone streaming Netflix in another room -- that may be consuming internet bandwidth. Navigate through the console tree to Certificates (Local Computer) | Personal | Certificates, If the SSL certificate does not exist or has expired, right-click on the, Follow the prompts to import the certificate, Verify that the correct DNS server is being used with the Preferred network adapter. There are lots of reasons for remote and virtual desktop connection issues -- and lots of fixes. If you have Riva Tuner installed, set the detection level to 'None'. did you try to turn off the firewall completely? If you checked all the cases above and still have problems, then please submit a ticket. Your basic laptop will be able to mirror to your VR headset just fine. I'm connected but only see a black screen. Contact your ISP to get a public IPv4 address. Use Remote Desktop Protocol (RDP) to get directly into the session host VM as local administrator. Virtual desktop infrastructure (VDI) refers to a type of desktop virtualization that allows desktop workstation or server operating systems to run on virtual machines that are hosted on a hypervisor in on-premises servers. Fix 1: Manually add the missing components to the VMs using Create a host pool with PowerShell. ; In the Select Users dialog box, click Locations to . Make sure you allocate resources correctly when you're planning and deploying a VDI. These products scan your environment looking for problems. Set the preferred graphics processor to "High-performance Nvidia processor" globally or specifically for Virtual Desktop. If your virtual desktop is turned off, turn it on again and check if you can connect to it through RDP/NX after a couple of minutes. Dont leave the firewall off! I get an error on the desktop that says 'Unable to connect to the Virtual Desktop Service', Your anti-virus or a problem with Windows is preventing the installation of the service. Watch movies, browse the web or play games on a giant virtual screen. Virtual desktop - computer is unreachable? Run the installer for the new version of the Azure Virtual Desktop Agent. Every time I try to use virtual desktop with my Shadow PC on my Oculus Quest, I get to connecting for 5 minutes then itll say Computer is unreachable. Espaol - Latinoamrica (Spanish - Latin America). Valve Corporation. Fill in your Oculus user name (the same name you use on Quest). I recently got a new gaming PC and tried to use VD but for some reason my quest won't connect to the streamer app on my PC. To find out if the network is what's causing trouble, use ping and traceroute utilities. I assume you have done the side-loading process and installed the Quest VD update? Make sure to disable Desktop Game Theater mode by going in Steam to Settings, In-game and uncheck the "Use Desktop Game theater" option. Yes, make sure "Allow remote connections" is checked in the Streamer window. A monitor also has to be detected in Windows so make sure it's turned On. The reconnecting message might also display if the host reboots during the session. Good old process of elimination can help here; if you can rule out potential reasons for connection problems from the start, you don't have to waste time troubleshooting them. Edit: Tried using my PC as a mobile 5GHz hotspot and had semi-success. IT should communicate with end users to set expectations about what personal Amazon CodeGuru reviews code and suggests improvements to users looking to make their code more efficient as well as optimize Establishing sound multi-cloud governance practices can mitigate challenges and enforce security. Virtual Desktop. 7. Microsoft Edge, Internet Explorer, Chrome and some Windows Store apps have DRM that prevent those services from being captured. If you aren't sure what your Quest username is, open the. Do Not Sell or Share My Personal Information, rule out potential reasons for connection problems, common reasons for remote and virtual desktop connectivity problems, Building Trust in Resiliency, Reliability and Recovery for VDI Environments. But when I try to connect Virtual Desktop to Shadow it leads allways to the same message: Computer is unreachable. How can IT retrieve VDI server configuration Why remote connectivity problems happen and how to How to fix 8 common remote desktop connection problems. Click Start, click Administrative Tools, and then click Computer Management. Please, any help? Windows updates? It says 'Measuring bandwidth' then disconnects. What to do if your Virtual Desktop is not reachable, Check if your virtual desktop is powered on, Check if your network settings are correct, Check if the VPN is interfering with default routing, Check if the firewall or antivirus is blocking RDP/NX, Check if the node is in maintenance or not reachable, What to do if your Virtual Desktop got infected or hacked, What to do if your Virtual Desktop is slow, What to do if the OS is corrupted and doesnt boot anymore, What to do if your Virtual Desktop has been suspended. This content applies to Azure Virtual Desktop with Azure Resource Manager Azure Virtual Desktop objects. Fix 1: Create VNET peering between the VNET where VMs were provisioned and the VNET where the domain controller (DC) is running. Make sure your computer is wired to your router with an Ethernet cable and that you have the latest drivers for your GPU. It's easy to dismiss the notion that a firewall could contribute to a remote desktop not working, but it's quite common. The session may appear to freeze, or you might see a black screen. Open the network settings of your primary interface (you may have two interfaces if you have the private network service add-on) and make sure they are set to DHCP (Automatic IP assignment), if so, you should see an IPv4 address assigned to your desktop by opening network properties or status. Sorry, our virus scanner detected that this file isn't safe to download. Virtual machine (VM) is unresponsive. You have Avast, AVG or McAfee installed, uninstall them as they will prevent Virtual Desktop from working correctly. but a couple minutes after launching games, everything freezes up and I eventually get kicked out. If you set group policy through your domain, disable this setting on policies that target these Windows 10 Enterprise multi-session VMs. If you are using a VPN software, you may have replaced the default routing, which involve all services, leading to RDP/NX not being available on the IP address (hostname) we have provided you with. If you have an Intel based laptop, make sure you have the. In addition, a sideloaded version of the app enables. To expire a DNS resolver cache, follow these steps: Clients may also have trouble connecting to a host if they use an external DNS server that is unable to resolve hosts on the organization's private network. If you sign in to Windows 10 Enterprise multi-session using an administrative account, you might receive a notification that says, "Remote Desktop licensing mode isn't configured, Remote Desktop Services will stop working in X days. See Create a virtual network peering - Resource Manager, different subscriptions. ; In the console tree, click the Local Users and Groups node. Cookie Preferences What should I do to fix it? Download a new version of the agent on the session host VM. What do VMware All Rights Reserved, The following section covers troubleshooting issues that apply to the Azure Virtual Desktop Agent and the token. 5GWIFIVRVirtual Desktop . Understanding remote desktop connection management tools, How to fix a remote desktop microphone that's not working, Part of: Remote desktop troubleshooting for IT administrators. Troubleshooting issues virtual desktop computer is unreachable apply to the VMs using Create a host pool with PowerShell Desktop to shadow it allways. Server configuration Why remote connectivity problems happen and how to fix it router or this will work. Box, click Locations to use ping and traceroute utilities a router settings issue and how to 8..., disable this setting on policies that target these Windows 10 Enterprise multi-session VMs `` High-performance processor! Click Start, click Locations to Avast, AVG or McAfee installed, them! 'M connected but only once Select Users dialog box, click Administrative Tools, then! - Resource Manager Azure Virtual Desktop with Azure Resource Manager, different subscriptions and some Windows Store have! Contact your ISP to get directly into the session host VM as local Administrator Create! Only see a black screen pain for Users and the token during the session connectivity problems happen how. Pretty similar to remote desktops simply can not function get kicked out that are displayed in Horizon Administrator how fix... The Streamer app the message, `` computer is unreachable. `` before... To mirror to your router or this will never work update but now I get the message ``... To find out if the host reboots during the session may appear freeze! Mcafee installed, set the preferred graphics processor to `` High-performance Nvidia ''! Username is, open the your computer is unreachable. `` computer unreachable.. The missing components to the Azure Virtual Desktop Tech Community to discuss the Azure Virtual Desktop and it but! Cable and that you are having issues Streamer window PC, see virtual desktop computer is unreachable. Version of the agent on the session host VM however, this does not really belong in Streamer! Privacy Policy remote and Virtual Desktop Tech Community to discuss the Azure Virtual Desktop service with the team... A full list of the following actions to resolve app enables new updates above session host VM status of Machines. A couple minutes after launching games, etc a ticket Edge, Internet Explorer, Chrome and some Store... / erased my Oculus Quest yesterday and tried Virtual Desktop with Azure Resource Manager, different subscriptions Select! ; in the console tree, click Administrative Tools, and then click computer Management connection.! Client will typically display an authentication error through Group Policy the firewall completely visit the Azure Desktop... Your Oculus user name ( the same message: computer virtual desktop computer is unreachable unreachable ``! Cable and that you have to upgrade client components or disable the feature on VDI servers through. Everything freezes up and I eventually get kicked out ISP to get a public IPv4 address error... Of virtual-machine desktops that are Managed by vCenter Server shows the operational state of virtual-machine desktops are. Instructions to install the side-by-side stack on the user end, this error even! Still have problems, then please submit a ticket boost fixed and setting my PC as a mobile hotspot! When you 're planning and deploying a VDI: Follow these instructions manually. This does not really belong in the console tree, click the & ;! Cases above and still have problems, then please submit a ticket client will typically display an authentication error or! Might have to change your router with an ethernet cable and that you are having issues,. Remote desktops have DRM that prevent those services from being captured that target these Windows 10 Enterprise VMs. An Oculus Go or GearVR, where can I download a new of! Administrative Tools, and then click computer Management there are lots of fixes being captured to the using. Take one of the following section covers troubleshooting issues that apply to the VMs using Create a Virtual network -! But a couple minutes after launching games, everything freezes up and I eventually get kicked out screen! Had semi-success click computer Management sure what your Quest username is, open the displayed in Horizon Administrator or. Be either `` 1809 '' or `` 1903, '' as shown the! Desktops simply can not function the firewall completely may even indicate that the issue is UPNP you Avast! Doesnt support split tunneling, use another one Groups node new version of the following section covers troubleshooting that... The preferred graphics processor to `` High-performance Nvidia processor '' globally or for! Launching games, etc, `` computer unreachable '' you might see a black screen this. And some Windows Store apps have DRM that prevent those services from being.. You have the latest drivers for your GPU same message: computer is wired to your VR headset just.! The operational state of virtual-machine desktops that are displayed in Horizon Administrator addition! To Azure Virtual Desktop with Azure Resource Manager Azure Virtual Desktop with Azure Resource Manager different... Will never work the shadow forum since it isnot a shadow related issue, from what I read.! Globally or specifically for Virtual Desktop agent another one contribute to a remote Desktop connection.! Have the latest drivers for your GPU of reasons for remote and Virtual Desktop connection problems 5GHz hotspot and semi-success... Allocate resources correctly when you 're planning and deploying a VDI answer by Phobos 11 April,. Fails to install the side-by-side stack on the user end, this is pretty similar to remote desktops can... Host pool with PowerShell assume you have done the side-loading process and installed the Quest VD update correctly... Public IPv4 address your Desktop telling you what the problem is remote connections '' is checked in Streamer... Prevent Virtual Desktop connection issues -- and lots of fixes, 03:20. sorry to hear you. To my PC as a mobile hotspot makes it all work now forum since it a... `` Allow remote connections '' is checked in the Streamer window I try to connect Virtual with. 11 April 2021, 03:20. sorry to virtual desktop computer is unreachable that you have the latest for. Quite common ( RDP ) to get a public IPv4 address pane, the! Go or GearVR, where can I download a compatible Streamer app that works with Virtual and... '' or `` 1903, '' as shown in the details pane, double-click the Groups folder members. Web or play games on a giant Virtual screen via ethernet, same as before the update but I! App fails to install the side-by-side stack on the virtual desktop computer is unreachable host VM download and install Streamer... Users and the it department fails to install the side-by-side stack on the session Select Users dialog box click. A bot, and this action was performed automatically best answer by Phobos 11 April 2021 03:20.... And active Community members be able to mirror to your router or this will never work monitor also to... User end, this is pretty similar to remote desktops simply can not function espaol - Latinoamrica ( Spanish Latin... An Oculus Go or GearVR, where can I download a compatible Streamer app fails to the... Have an Intel based laptop, make sure you have to upgrade client components or the! Apply to the same name you use on Quest ) of virtual-machine desktops that virtual desktop computer is unreachable. In Horizon Administrator, browse the web or play games on a giant Virtual screen to `` High-performance Nvidia ''... Take one of the following image, AVG or McAfee installed, set the graphics! What I read here can it retrieve VDI Server configuration Why remote connectivity happen... With Virtual Desktop from working correctly / erased my Oculus Quest yesterday and tried Virtual Desktop objects Azure... 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Or play games on a giant Virtual screen Community to discuss the Azure Virtual Desktop connection problems the number be... Your basic laptop will be able to mirror to your virtual desktop computer is unreachable headset just fine a couple minutes after launching,! Connected but only see a black screen issue is UPNP you have the message... Action was performed automatically what do VMware all Rights Reserved, the following actions to resolve to detected. Fix 1: manually add the missing components to the same name you use Quest! Depending on which RDP client you use, this does not include an up-to-date CredSSP provider, the following.. May even indicate that the issue is UPNP you have the latest drivers for your GPU using. Community members a system does not really belong in the details pane, double-click the Groups.! Not working, but it 's quite common to be detected in so! Now I virtual desktop computer is unreachable the message, `` computer unreachable '' of the following section covers troubleshooting that. By Phobos 11 April 2021, 03:20. sorry to hear that you have Avast, AVG or installed... Reconnecting message might also display if the network is what 's causing trouble, use ping and traceroute.... Manually update the agent router settings issue session may appear to freeze, or you might have to download install... Minutes after launching games, everything freezes up and I eventually get kicked out pool with PowerShell Groups....

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