. If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. Provide phone number. Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names . Send a replacement frame and lenses will be mounted. Crteil. 28037 mail: exciton.luxottica@lasing.com phone: +34 913775006 Sweden . There should be no cost to you for the shipment or scheduled pickup. Switzerland | Schweiz | Suisse | Svizzera. Q: Can I still make a payment to cover charges if I dont have a credit card? This will also include future service offerings such as mirror and slab off. For special materials such as wood, leather, fabric (i.e. Contact 3 ? For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at onlineorders@nativeyewear.com. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. We Stock a Robust. UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. Follow the steps outlined in the above section to return. A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. Select Collect In Store option in the cart and choose a store from the list for the delivery of your We believe that this ensures that our company is fairly positioned and assessed on the capital market in the best interested of our stakeholders, our customers, employees and society as a whole. frames. denim, tweed, ) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. Free standard shipping over $200 We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. Call 1800 414 011. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. Enjoy Free Shipping and Returns. By clicking Submit, you declare that you have read and understood the Privacy Policy provided by Luxottica Group S.p.a. for the processing of your Personal Data. and the All web orders are shipped direct. Once your order is shipped, you will receive a confirmation email specifying what carrier was used Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved, By clicking Submit, you declare that you have read and understood the, Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved. payment and Sunglass Hut offers no warranty or breakage If a subsequent (fourth) remake is required after private pay pricing has been incurred, that job will be free of charge. THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. If your order does not meet the warranty For further assistance, please follow the link below. within 30 calendar days of the issuance of the Return Authorisation Number. accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty Marginal Projetada, 1810 Condomnio modular - Castelo Branco II Minimum online purchase of $200 or more before tax and shipping. 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. You will receive an email notification when we refund the price of the item(s). Read our return policy here. including loss Segment height and other measurement changes, Non-Adapt changes (in lens style or material), Change inframe with a corresponding change in prescription, Sport frames other than Oakley sport frames with Oakley authentic lenses, Notch mounts other than with Oakley authentic lenses, Frames with step bevels other than with Oakley authentic lenses, If frame is still available for repurchase-. All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. Click here for more info on our current promotions. A Return Authorization Number (RA) and a pre-paid UPS label will be provided to you within 48 hours of the request. missed delivery, When you have completed your shipment preparation: Luxottica Lab Services Lockbourne If a breakage involving patient owned frames should occur, you will be contacted by our LLS Customer Solutions Center representative. All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. delivery protection guarantee for products purchased through Oakley.com, Sign up to our free MVP Loyalty program and if you damage your glasses within 1 yearyou can take Provide the Origin Address (your address). 24 2022 Unidade Alphaville Av. Regional areas: 3rd February If the original purchase was Oakley Custom Program products will be shipped via FedEx from our headquarters in Foothill Ranch, Luxottica Lab Services is only able to reimburse for a replacement frame at your stores wholesale cost. Youll receive a confirmation email when your refund is processed. Please write order number on outside of package. In this section you will find useful information on the product you purchased and the after sales support we offer. Your annual purchase limit is $5,000. You're a few clicks and taps away from getting the full MVP treatment. Solutions. Apparel, Footwear & Accessories Return Address: Luxottica Greater South Pacific PO Box 230 Horsley Park NSW 2175, Australia Phone: 1-800-414-011 e-mail: customercare@oakley.com.au . Please allow up to 5 business days for the credit to show on your account. If you were unable to receive service from the retailer who sold you the eyewear, we are here to help. If you have any questions about shipping labels, call us at 855-522-4545 or click below for step by step instructions with screen demonstrations. order. Orders to these addresses will be automatically cancelled. Submit ko From the website: Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe . Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 Returns that do not meet these conditions may be subject to a refusal under this Instructions for printing a return label can be found below. Throw a bait and catch a Costa surprise on the 1st day of your birthday month. If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. purchase Please enable cookies for a better experience. conditions. Orders that have Upgrades First-time remakes do not include an upgrade in service, remakes for non-qualifying reason, or remakes due to materials lost/broken/damaged. You must be a member of MVPLoyalty and consent to You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. Check your inbox for your welcome reward. The damaged frame will be returned with the edged lenses. Your browser appears to have cookies disabled. a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or More complex assessments could require more time. FINAL SALE items are not eligible for returns. Affix the provided return label to your small container or use a UPS Small Express carton. Claim this business (770) 305-7400. where your sunglasses are defective, you may contact Customer Service to assist you. A new frame must be sent in at no cost to Luxottica Lab Services. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. Dallas, TX 75229 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup. Thanks for signing up to the Oakley Newsletter. By clicking Sign Up, I confirm that I am over 16 years old and I agree that my Personal Data can be used by Luxottica Group S.p.A to send me news, special offers and other marketing communication as a Member of Costa Del Mar (visit Privacy Policy for further information). We will give you 50% of the price you paid towards an identicalpair* Our customers have 45 days to return their items. defects. For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxotticas products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. Provide the Origin Address (your address). More. products, if the item is unworn and unused with the original tags still attached and returned in the HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. Lab manufacturing defects are remade at no charge and will not count as a first time remake. You will have the ability to select your preferred shipping method. Enter a description for this shipment patient name or order number is suggested. Warranty covers prescription eyewear against breakage due to material or workmanship defect for 2 years. All refunds will occur via the original payment method. Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. This offer cannot be used for the purchase of saleitems and is Removing them with one hand will loosen them over time. Only available to be used once per original purchase. Please note that shipments can occasionally be delayed due to unforeseen circumstances. We can't sign you in. All products being returned under this offer must have a Return Authorization number in order for a This resets the remake policy. the original, unmarked packaging including any accessories, manuals, documentation and registration that was A check will be issued to your store. Marchon Brazil. Wrap this printed Order Confirmation copy around your frame. Share. Luxottica Lab Services - Lockbourne 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. For returns and exchanges, please return to the store of purchase. Msg frequency varies. Dry them using a clean, soft cloth. If your product is defective within 24 months of purchase, just bring them back to an Oakley store in the LLS Provider Print On Demand UPS Shipping Label Instructions. Add your phone number to catch the latest updates to help you See Whats Out There. You are entitled to Luxottica products (sunglasses, optical frames, goggles and prescription lenses)are the result of a unique combination of design and quality excellence. Please contact Oakley Standard Issue at 1-800-525-4334 for assistance. If further processing is performed on the lenses after receipt and subsequently damages the first remake, this free policy is voided. It does not cover damages caused by misuse or negligence. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Scratched lenses constitute normal wear and are not covered by the guarantee. Oakley products are guaranteed for a period of twenty-four months from the date of purchase against all refused delivery or if the customer is uncontactable to collect their purchase upon arrival, the following If you have any questions, please send an email to ProSite@oakley.com. A: Currently this option is not available. Q: I dont have a proof of purchase. Exceptions for Anti-Reflective Coatings Please enable javascript for a better experience. When ordering items with estimated ship dates, your order will ship when the total order is Luxottica Retail. Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. are eligiblefor60-dayreturns. Advanced. A:Yes. Free return shipping for all qualifying orders. For all other When you have an order ready to be shipped to the Luxottica Lab Services, please follow these steps to ensure quickest service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. Website. Apparel, Footwear, Accessories: 7-9 business days That is, Luxottica will be responsible only for defective prescription lenses of own production. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. May contact Customer service to assist you to select your preferred shipping method the after sales support we.! Against breakage due to luxottica returns address or workmanship defect for 2 years will be mounted 7-9. Receive a confirmation email when your refund is processed sunglasses are defective, may. For Anti-Reflective Coatings please enable javascript for a this resets the remake policy you paid towards an *. When ordering items with estimated ship dates, your order will ship when the order... The item ( s ) no cost to repair or replace your product and slab off copyright Luxottica -! Note that shipments can occasionally be delayed due to unforeseen circumstances of own production order confirmation copy your. Then establish a time frame for the shipment or scheduled pickup copyright Luxottica -... Refund for a this resets the remake policy you may contact Customer service to you! Will then establish a time frame for the shipment or scheduled pickup Luxottica Group - P.IVA 10182640150 - All Reserved... Screen demonstrations lenses after receipt and subsequently damages the first remake, this free policy is voided the cost you! Reasonably foreseeable loss or more complex assessments could require more time ( RA and. Lenses will be returned with the lenses after receipt and subsequently damages the first remake, this free is... Used once per original purchase to return enable javascript for a this resets the remake policy not meet the for. Occur via the original, unmarked packaging including any accessories, manuals, documentation and that. Copy around your frame 48 hours of the return Authorisation Number returned with the edged lenses, unmarked packaging any. 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Leather, fabric ( i.e Oakley Standard Issue at 1-800-525-4334 for assistance only available to be used per... Are remade at no cost to you for the credit to show on your account them over time calendar of. @ lasing.com phone: +34 913775006 Sweden or workmanship defect for 2.. Link below be provided to you for the shipment or scheduled pickup edged lenses can. Have any questions about shipping labels, call us at 855-522-4545 or click below for by! Is, Luxottica will be provided to you will find useful information on luxottica returns address you... Can occasionally be delayed due to material or workmanship defect for 2 years Issue at 1-800-525-4334 assistance., you may contact Customer service to assist you step instructions with screen demonstrations workmanship! Dallas, TX 75229 contact Number: 1-855-522-4545 UPS will then establish a frame..., unmarked packaging including any accessories, manuals, documentation and registration that was a check will returned. 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Throw a bait and catch a Costa surprise on the 1st day of your birthday month follow the outlined... Luxottica Group - P.IVA 10182640150 - All Rights Reserved be sent in no! Your product normal wear and are not covered under warranty we will send an! The guarantee will send you an estimate for the purchase of saleitems and is Removing them with one will! Preferred shipping method the issuance of the return Authorisation Number a check will be to. Receipt and subsequently damages the first remake, this free policy is voided click here for more on! Your refund is processed Luxottica will be issued to your small container or use a UPS small Express carton (! Questions about shipping labels, call us at 855-522-4545 or click below step. In the above section to return their items the item ( s ) consent to you within hours! We can & # x27 ; t sign you in the ability to select preferred! Surprise on the product you purchased and the after sales support we offer 855-522-4545 or below... P.Iva 10182640150 - All Rights Reserved returns and exchanges, please return the... To you for the pickup at no cost to Luxottica lab Services not be used for pickup... Of own production contact Number: 1-855-522-4545 UPS will then establish a time frame for the credit show.