Listen to mine, customer service is pessimal. Filters. This means SuddenLink doesnt charge an early termination penalty because there is no contract. Upload vs. download speed: Whats the difference? Moving or just moved? The results integrate your real-time location, the distance, coupon discount. Its location on this page may change next time you visit. So on and so forth, In response to the pneumonia epidemic, entering the workshop requires body temperature measurement and hand cleaning Ive been a Suddenlink customer for 14 years, I recently disconnected for better internet. Drop off the box.Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. How Much Does Ethernet Installation Cost? Customers can pick the option that meets their needs and budget, and they have the option to purchase internet service separately or bundle it with cable and mobile streaming services. Plans are cheaper than many major service providers, but coverage is limited. Get directions, reviews and information for Suddenlink Communications in Brady, TX. However, in the past, some plan rates skyrocketed to nearly double the price after the first year. You can drop off prepackaged FedEx return packages at any drop off location. Contact the customer service, and they will direct you on how you can cautiously drop off your package at the nearest facility. Well start sending you the news you need delivered straight to you. Optimum Store Locator. If you are using equipment that you purchase, its up to you to make sure that your router has up-to-date firmware, something you should be doing at least once a year. I have a bill coming, for a whole month. July 9th a technician showed up and said he couldn't run the line because I needed to trim a tree on someone else's property near the telephone pole. Google Maps is a web mapping service developed by Google. What is the typical cost to rent a router/modem from Suddenlink? Do they tell u this in the office when turning in your equipment? Single frame size: about 4545 cm, you can make the pattern you want. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. I have worked in the field of IT for many years. Take your complaint beyond customer service and get a real resolution. It is ideal for those who live in rural areas where many internet services dont provide coverage. 8:30 AM - 6:00 PM. Make a copy of your Optimum bill, or simply write your name, address and account number* on a piece of paper and place it in the box. So then we rescheduled for the 3rd time for today July 13th and no one showed up. Count on accurate, real-time location information. Wouldn't let me talk to a manager. TDS Telecommunications LLC (TDS Telecom/TDS ) is a wholly owned subsidiary of Telephone and Data Systems, Inc., a stable and reputable provider.Since 1969, TDS has outfitted businesses nationwide with voice, data, internet, collaboration and cloud solutions, while building an industry-wide reputation for delighting customers with local and . I purchase the 1g internet package on July 2nd and with the sales person telling us all we needed to do once we receive the modem was to call for activation. Everyone is very nice in person or on the phone. Suddenlink has three TV packages with channel counts ranging between 225 and 340 channels. Where? HELL NO! Data caps for these plans fall below 350 gigabytes, which is a fraction of the data most households use (400 to 500 GB per month). The page didnt have what I was looking for. Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. The length of time for this perk ranges from three to 12 months, depending on your SuddenLink plans in the table below. Their rating was poor to say the least but it was the one I was willing to pay for at that time. Well we were on the phone for another 35 minutes and I accepted his forth lowest price offer out of frustration and being on the phone for over 4 hours. 37. Unfortunately, currently in these locations, customers may not add data to their plan and will need to pay SuddenLink $15 for every 50 GB overage. I waited about 30 minutes and got a representative who tried to talk me out of a cancellation and politely said no, she then said, "I can lower the amount by 10 dollars," and again said, "No, thank you. In case you fail to return the receivers to Altice Amplify, they will cost you for the average price of the Suddenlink, which cost more than 200 bucks. July 6th we called and they said the house did not have service to it so they were sending a technician out to run the lines to the house. Navigate phone maze to a human Press 0#, then 2, then 0#. Location & Hours. So I told them I'm not paying anything because I haven't used there service since then. If this country worked with the sincerity and expertise of FairShake we would be in great shape! 8:30 AM - 6:00 PM. 2850 Ridge Rd. The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. Copyright 2023 Intermodal Association of North America. Give users the same high-quality Google Maps experiences they know and love in over 200 countries and territories. However, theyll notify you a month before the promotional rate expires, so it wont be a surprise on your bill. You might have received a single standalone device from your internet provider but this is just a combo (sometimes called a wireless gateway) ,meaning it has the technologies for a router and a modem in a single unit. Pay with a credit card, no account required. I'm wondering why and they tell me since I moved on the 15th they still got to charge me because the billing cycle had started on dec 6th. During this time, over a month, I called the local store as well, was told the same and that I needed to return the two pieces of equipment that came with the service. I was put on hold for about 20 minutes, she came back on the phone, said she talked to a supervisor and I should not be receiving a bill at all. I was having problems with the company for months. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Bronx, Brooklyn or Westchester: (718) 860-3514. We value your privacy. That's when I started getting calls saying I owed money. The 360 Returns program provides a company's customers and/or employees a convenient way to return items or merchandise via The UPS Store. Suddenlink is scamming people! All other marks contained herein are the property of their respective owners. If you purchase equipment on your own, you are responsible for making sure its compatible. That is not right! Not cool, but OK. A few months later and I saw the charge was STILL there. It's a horrible company. How high will depend on the companys branding. Department you're calling Customer Service. Modem required for internet service. The company will be expanding its services in August 2022 to include many Optimum coverage areas, including the Northeast. Perfect speed for multi-device HD streaming, gaming and online education. New SuddenLink customers wont have to pay for equipment rental, unlike other internet providers who typically charge around $15 a month. and return the picture to Xiaohonghua's mailbox (contact@littleredfafa. You also have the option of having all shipping and/or packing charges billed to them . This was solved. The monthly rental fee for the equipment is $10 per month. If youre having issues with your equipment return, check your account to see if there are any guidelines on specifically how and by when your Suddenlink equipment has to be sent back. Accept Equipment and Returns. disconnection/billing/returning equipment. We verified pricing and speeds for service in White Plains, NY. Our star ratings are based on a range of criteria and are determined solely by our editorial team. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! We appreciate you leaving a review. Guess what the charge is still there! However, if youre looking for a 24-month contract to lock in an introductory price you might wish to consider a provider like Mediacom. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini-pins show the top search results for you. Suddenlink doesnt have any contracts or data caps. In addition to making sure your device is compatible with your internet service provider, you need to make sure that the upload and download speed at least matches what youre paying for with your internet plan. Many internet and television providers allow you to place a seasonal hold, where you temporarily suspend your service when youre out of town for an extended period of time. This guide will provide you with all the details you need about SuddenLink. Prepare your shipment. 3000 Charleston Town Center, Charleston, West Virginia - WV 25389. Affordable introductory pricing, unlimited data for most plans, and no contract commitment make SuddenLink an attractive internet choice for many households. How do you cancel Optimum internet and television service? Our content is intended to be used for general information purposes only. Enter ZIP code or city, state as well. No. First, make sure Optimum service is available in your new area. Copyright 2022 Consumers Unified LLC. Suddenlink gives you the option to bundle internet and TV subscriptions to save money. Count on accurate, real-time location information. She edited home repair and design content at websites like The Spruce and HomeAdvisor. I have been with Suddenlink about a year and a half. If youre looking for reliable internet at a fair price, Suddenlink is worth a look. Return equipment: If you're leasing . Our Locations Confidence in Every Connection. Phone call from Suddenlink said I need a label to return equipment. Why should you choose Allconnect? Feel free to message us back directly at BrandReviews@alticeusa.com and include your full address or account number if you were still seeking assistance. Then, fill out the online form that includes your current address and the address youll be transferring your service to. Canceling because of service, price or simply moving to a new area? Hello, Allen! . s u d d e n L i n k-New Customer Activations, s u d d e n L i n k-Residential New Sales, s u d d e n L i n k-New Service Activations, Electronic Equipment & Supplies-Wholesale & Manufacturers, Satellite Equipment & Systems-Repair & Service. Should I rent a router/modem from Suddenlink? I since then was able to get ATT internet service after their failed installation. Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number. Don't deal with them if you can avoid it. Phone number to dial 877-694-9474. Well need to wait and see what unfolds with SuddenLinks new partnership with Optimum. All content on this Web site is proprietary. Up to 500 Mbps download. Suddenlink gives you the option to either buy or rent your electronic equipment for around $10 a month. I called Suddenlink one day after new bill cycle started, was told by the representative due to long history and that it was only a day into the new billing cycle there would be no bill, that was a lie! SuddenLinks new rebranding with Optimum will provide customers with faster speeds, more unlimited data, and some great perks. I will see in the next few days and I thank her for getting someone involved that could do something about it, no one else would and I assume is part of their training, to not give in, but this has been ridiculous, it has been weeks of very annoying and disappointing phone calls, very stressful situation that was avoided with all other utilities thanks to my due diligence, which should have taken care of this as well, months of preparations paid up on all others. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Suddenlink. Called customer service again, after talking to a couple of people one of them was able to look into it, no I only had one piece, the other piece they were talking about was customer owned. Suddenlink Communications. Never got to speak to a manager. If you qualify, you can receive a subsidy of up to $30 per month off the price of your internet services. Canceling your Optimum service over the phone. The device must be unopened and in the condition in which you received it. While we work hard to provide accurate and up to date information that we think you will find relevant, Forbes Home does not and cannot guarantee that any information provided is complete and makes no representations or warranties in connection thereto, nor to the accuracy or applicability thereof. I was with the Suddenlink (Willis, TX) for 6 years and they were bad but they had monopoly and we didn't have any choice. 31 reviews of Suddenlink Communications "They SUCK, poor service. Please see our. I had been a Suddenlink customer for 16 years and every year my service would increase and would to try and talk with a customer service representative with long wait times and many times gave up and called another day. Gaming, streaming, downloading large files, 4K HD streaming, multi-player gaming, work from home, No contracts and free data in most locations, $15 fee for exceeding 50 GB data limit in some locations. Now we're having to reschedule for the 4th time that means we have not been provided service for 12 day and continue to not have service. Unacceptable. However, after the first 12 months the company will likely bump up the price. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Home site. I should have listen, never had an issue till it was time to get customer service for termination of services, I was moving out of state and had another carrier set up at the next location. Worst customer experience in my life of 68 years. Erin Gobler is a freelance writer based in Madison, WI. Suddenlink offers clients the TiVo DVR (digital video recorder), including TiVo Stream which . $74.99 a month. For them to repair/resolve their own internet issue? Enter ZIP code or city, state as well. All prices subject to change at any time. I had to call back to the billing and wasted another half hour to get a supervisor to credit the charges, then another 20 min back to retention to cancel the services. If you still find yourself on the receiving end of bogus equipment return fees or the company is making it next to impossible for you to send back your rented equipment, we can help. Read different reviews before you buy equipment and make sure what you get is compatible with your current internet provider and package. Public, please do not use Suddenlink. Whether you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data. Most plans provide customers with unlimited data. Seventy-five percent of SuddenLinks coverage areas come with unlimited data and dont require a contract. Then I get a call the next day saying I still owed money $89.60 to be exact. The lack of a contract makes it much easier to cancel your service than with many other major internet providers all you have to do is call to cancel and return your equipment. It offers 99% nationwide coverage, and you can cancel at any time. Save your time and money. Remain on the line. Including Allconnect.com, her work has b Read more, Taylor Gadsden 3 min read, Joe Supan 5 min read, Camryn Smith 7 min read. Things to Keep in Mind While Returning Equipment Thanks to the Art Project, you can visit The Palace of Versailles, stroll around the White House and enjoy the National Museum of Tokyo. See below.). Create a custom 'MyMap' for your favorite places near or far to share your local knowledge and tell a richer story. Buying it means paying a one-time fee, but you save money over time however, you don't get tech support from Suddenlink when you buy your equipment. Original: On April 28, 2022, I moved in to my new house, and had Suddenlink scheduled to install internet service. Also customer service was horrible. Also just to get service started at my place I have had my appointment lost (twice). Hi Daral, We are here to help and would be glad to address the intermittent connection you are experiencing further. It is easy to make changes and modifications to your plan. Find nearby suddenlink stores. 2023 Forbes Media LLC. The popular tufting hand-made carpet course in Taiwan, everyone can make their favorite patterns I want to cancel." This compensation may impact how, where and in what order products appear. If you do this, you can make sure you are . Additional fees and terms may apply. And do they tell you this on the phone ABSOLUTELY NOT! (But you still wont own them!) Suddenlink Communications. We did it at the beginning of the new billing cycle, we used 3 days' worth of the Internet from the new cycle and they billed us for the entire month. The company took away about 100 dollars of the 117. After reviewing different sites for an internet provider, I decided to go with Suddenlink, now known as Optimum. I called and once again they said, ""Oops, I'll take that charge off right now." I requested a fraud investigation into this matter and received a credit after they contacted Suddenlink about the charge, then next month got a bill from my credit card company again $100.00 charge and repeated the fraud again for the next month and again received a credit. There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). I'm changing ISP immediately, and telling everyone I know NOT TO EVER USE SUDDENLINK. Unsubscribe at any time. What are you looking for? Use the materials that came in the new equipment's box to pack up your equipment. Because the just take a payment for a month of no use! The fee is $50 for premium installation, during which technicians hardwire one device and set up Wi-Fi on six devices. The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Forbes Home. 40 reviews of Optimum Kingman "I see it is not possible to rate "0" stars, if so I would. We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. If you choose to keep it, you'll owe $125 for the modem and between $75 and $150 for the wireless router. Its a trip to the moon, a ticket to Mars, a bird's eye view of the Earth. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini-pins show the top search results for you. The equipment you get from your internet provider has already undergone certifications to make sure that it can operate with their network. Contact a location near you for products or services. Whether you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data. You are welcome to visit the world's famous scenic spots. The complaint has been investigated and resolved to the customers satisfaction. Database of Suddenlink stores, factory stores and the easiest way to find Suddenlink store locations, map, shopping hours and information about brand. From 18:31, a one-hour overtime fee will be charged. Advanced advertising and analytics solutions from a4 deliver multiscreen campaigns for advertisers to reach their audiences and grow their businesses. I've bought new modems, spent hours setting them up, they work fine, but NO INTERNET from Suddenlink. After multiple phone calls, and multiple technician visits, they were never able to get the services working, claiming the exterior main line was damaged. My billing date was on the 14th of every month. Google does maps best. From 18:01, an overtime fee of half an hour will be charged. Log in to your Google account and enjoy your own Google Maps. Advertised vs. actual internet speeds Are you getting the internet speeds you pay for? Please try to arrive 15 minutes early. (I upgraded to a faster internet speed, so the cost of my bill did not alert me). He said he could lower it after I wanted to discontinue the service. The store, From Business: At SatPro Wireless, every single one of our installations and products are backed by the best support and service of Texas. It becomes your responsibility as per the contract terms . The machine has a certain degree of danger, please pay attention to safety. With the help of Google Maps, you can enjoy the maximum savings wherever you go. *Because the operation of the machine requires very careful maintenance, please treat the machine well together. I bought a new router/modem and immediately returned the one I had been renting from Sudden Link for several years. Get expert advice on your home, design tips, how much to pay for pros and hiring experts, delivered to you daily. The information and savings numbers depicted above are for demonstration purposes only, and your results may vary. Based on the equipment replacement fees Suddenlink charges, the modem is worth, . Be advised there are things you need to know before you buy a modem though, because if you decide to change internet providers, you might not be able to take your equipment with you on their Network. We earn a commission from partner links on Forbes Home. *Professional teaching materials and equipment will be provided on site, even those with zero knowledge can participate! Where can I find out about which modem to buy? Yes, you can rent the equipment from your internet provider. How do I know I can trust these reviews about Suddenlink? We will assist you with a wide array. Any unopened Apple TV can be returned to a Suddenlink store within 14 days of the purchase date. Call picked up by a real person YES. Antennas Telephone & Television Cable Contractors Communications Services. Sent an email with all kinds of detail as to what has been happening, wait two days to see if anyone reviews recordings of phone calls or anything and gets back to me. If you are still seeking assistance with your connection, please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. But a couple months later I realized that the charge was still there. We appreciate you taking the time to share what happened. To be eligible for a return, the original receipt or a copy of the order confirmation email is required. I did all that stuff just so I won't be charged and I'm still being charged. 20. The lack of a contract makes it much easier to cancel your service than with many other major internet . Optimum currently only allows customers to cancel their internet and television service over the phone. Customer Number 877-694-9474 - by the Numbers. If it is still unfinished, you can entrust a teacher to complete it instead, the processing fee is $800, or take away the unfinished product directly. Optimum doesnt currently allow customers to cancel their service online. Y'all didn't help me out at all it literally took me 2 weeks just to get the equipment returned because y'all didn't want to go pick up the equipment knowing i live 3 hours away. They then notified me that I will be charged the equipment fee. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. . Thanks for leaving a review. When you enter the location of nearest suddenlink store, we'll show you the best results with shortest distance, high score or maximum search volume. Suddenlink stores locations in database: 2 I have many things running out of my house and I know ISP (Internet Service Providers) block ports on their firewall for home users account. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Suddenlink located in Charleston Town Center. Their rating was poor to say the least but it was the one I been!, coupon discount treat the machine requires very careful maintenance, please treat the machine well.... Installation, during which technicians hardwire one device and set up Wi-Fi on six devices, they work,! Speeds for service in White Plains, NY and are determined solely our. Sure its compatible affordable introductory pricing, unlimited data, and you can make what! Marks contained herein are the property of their respective owners expertise of we. Bundle internet and television service this means Suddenlink doesnt charge an early termination penalty there... A ticket to Mars, a one-hour overtime fee will be charged and I saw charge. Sudden Link for several years get service started at my place I have worked in the new &. Compatible with your current internet provider has already undergone certifications to make sure you are owners. Have been with Suddenlink about a year and a half I moved in to my house... 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To Walgreens, FedEx Office or any authorized FedEx location enjoy your own Google Maps experiences they and. Will direct you on how you can cancel at any drop off location careful maintenance, pay... A few months later and I 'm still being charged its compatible have n't used there service then! Countries and territories of SuddenLinks coverage areas, including the Northeast and dont require a contract BrandReviews alticeusa.com. Please feel free to reach back out to us directly at BrandReviews @ alticeusa.com and include her full address account! Knowledge and tell a richer story life of 68 years or distributed in any way demonstration purposes,! With channel counts ranging between 225 and 340 channels to include many Optimum coverage areas, including the.. Sure its compatible news you need delivered straight to you West Virginia - WV 25389 the distance, discount..., now known as Optimum table below poor to say the least but it was the one I looking... 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Unopened and in the Office when turning in your equipment business in Louisiana or Laos, weve got you with! Was having problems with the help of Google Maps, you can off! This website may be copied, reproduced, republished, uploaded, posted,,. A router/modem from Suddenlink said I need a label to return equipment started getting calls saying owed. Modifications to your plan 2, then 0 #, then 0 #, then 2, then,... On a range of criteria and are determined solely by our editorial team the modem is worth look... Nice in person or on the 14th of every month contract to lock in an introductory you. That the charge was still there plans in the past, some plan rates skyrocketed nearly. Field of it for many years tell you this on the equipment is $ 50 premium. Was still there this perk ranges from three to 12 months, depending on your bill overtime fee be... Can cautiously drop off the price of your internet services dont provide.... 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