Similar to the regular Sephora policy, items purchased on Kohls.com or Sephora at Kohl's can return new or slightly used products with a receipt or receipt lookup within 60 days after purchase. Like completely glanced over it multiple times and didn't even acknowledge it. Sephora does not accept returns for items purchased from a Sephora retailer if you have not opened the item or used the item. Online policy: Products must be returned within 60 days of the Process Date on the order packing slip to receive a refund to the payment method used on ULTA.com. After 30 days, you have until day 60 to return your items . Free shipping Over 500 top brands 30 day return policy Fast delivery Large assortment . It's tough to share a personal intimate matter like that with a random employee but then to them to not even "fake" pretend to sympathize was just appalling. If you dont have this, just email them the invoice number and the item you would like to return. Any returns made between 31-60 days after purchase will be refunded to you in the form of Sephora store credit. What Do Returned and Paid Mean at Sephora After 60 Days? From makeup to fragrances, this brand offers variety alongside reputability. If the product is no longer available for an exchange, you may receive a refund or store credit. Bring your new or gently used item with the receipt to any freestanding Sephora store to make the return. Regrettably, the changes in Sephoras return policy were met with disappointments from customers. When filling out your FAFSA and TAP application you will be asked to supply a college code for the Submit a copy of your 2021 U.S. Federal Income Tax return. This means that if you went home and tried a foundation and it didnt match your skin tone, you can return it. Shipped - means the item has left the warehouse and has been assigned a tracking number. As long as you return your new or gently used product within the 60-day return window, youll be able to exchange the product in-store. With that said, the way in which you receive your funds will vary depending on the time youre returning the item: For items returned within 30 days of purchase, you can receive a full refund to your original payment method. Lindsey graduated with an MBA in 2009. For example, in 2020, Sephora decided to not accept the return of items within 30 days. Returns made within 31 to 60 days after the date of purchase are eligible for online credit (if . Talk Radio News is a team dedicated to consumers. & Pick Up In Store FAQs Ship to FedEx Pickup Location Buy Online & Pick Up Curbside FAQs Third Party Delivery FAQs Same-Day Delivery FAQs Samples . It rarely makes sense to be told by a company that opened products are . The product should be returned in its actual condition or delicately in used condition with the receipt. There are no exceptions to the Sephora return policy. Additionally, other sources revealed that half-used or empty products are discarded away from the store. Lipstick felt chalky on your lips? When you have questions about an order from Sephora, email them. Returned - means your order has been returned and processed. For Paypal, Sephora gift cards, online store credit, or a JC Penney card, youll receive your refund in the form of a Sephora gift card. I just noticed they have a return policy of 30 days, which is not even half of my return period. Although Sephora used to have a longer return policyyou used to be able to receive a full refund up to 60 days and store credit after thatthe policy has been changed, and is now limited to 60 days after date of purchase. Fill out the return form on the original packing slip included with your order. All you need to remember is to carry your original receipt. This is a very generous policy, not many retailers will accept a returned product that has been used up to almost two months after you purchased it. I have never had that experience anywhere else. A customer needs to be aware of the policy. Continue with Recommended Cookies. Sephora in store purchasesmust be returned within 60 days of the date of purchase with a receipt or gift receipt at a store location. ), Sephora Return Policy Without Receipt (all You Need To Know), What Does Sephora Do With Returned Items? These credits can be redeemed at Sephora's website and will apply automatically when you place an order online. You can keep things hassle-free and easier for Sephora staff by keeping your receipts and original packaging until you know youre happy with your purchase. Print all documents provided for you, pack up the return and visit your nearest dropoff location. Reed, Fir on ABOUT YOU. Oh no! You will only be able to receive a full refund if you return the product within 60 days a store credit will be issued between 61-90 days and you won't be eligible for any kind of refund if you wait until after 90 days. Description. Sephora has a special holiday return policy, offering an extended time frame for holiday gift purchases. Refunds made in physical Sephora locations are instantaneous or within 24 hours depending on your mode of payment. ), Read also >> Sephora Return Policy Without Box (Whats Covered + More). Even so, once in a while you may come across a product that doesnt match your needs or expectations. To return via mail, visit the website to start your return. ago. and mail it via US postal service. In order to make a return, you must have proof of purchase. Yes, Sephora offers free returns at all times. I recommend reaching out to the store directly for more information regarding their return policy. View Sephora Return Policy After 60 Days.edited.docx from ENGLISH 1102 at University of Nairobi. During the inspection, the following factors will determine the acceptance or rejection of a return: Unfortunately, Sephora will put limits on future returns when it detects excessive unverified returns from a client, even in rare cases of late return (past 60 days). If not, package it in a padded envelope or box for safe transit. Did Sephora Change the Return Policy From 60 Days? Do you know what you can not return at Sephora? Never again. You may be eligible for online or store credit if you return a product on days 31 to 60 after the purchase date. ), Sephora Return Policy Without Box (all You Need To Know), How Long Does Sephora Take To Refund? Print the return label from Sephora Return and mail it via US postal service. Using the Sephora return policy, you can make your return when you are unsatisfied with your product. Hello! Further information concerning the redemption of store credits can be found under the Customer Service section of Sephora's website. Continue reading for more information about how to return items by mail or in-store to Sephora: Items purchased online from Sephora.com can be returned through the mail or to a Sephora store location. Print the free shipping label directly from Sephora's website. Owned by LVMH Mot Hennessy Louis Vuitton, a leader in luxury goods, Sephora sells unique, innovative brands, including many exclusive brands, such as Rare Beauty by Selena Gomez and FENTY BEAUTY by Rihanna, which Sephora first marketed. There is an exception to the 30 day policy during the Holiday season. The store stated they did not accept returns without a receipt, but that the receipt was in the customers hands. Knowing a companys specific return policy is important because nobody wants to waste a trip to a store only to find their item is non-refundable. No questions asked. Generally speaking, your payment will be refunded to its original source. You will need to bring the credit card used to purchase the item, plus the order summary and return form with you. Unfortunately, Sephoras return policy does not allow for returns after 90 days. Hope that helps! Learn more here. The same 60-day policy applies to online purchases. In some cases, yes, you can return items without a receipt. If you are a Beauty Insider, a record of your purchase will be kept as part of your account, so all you will have to do is provide your Insider information when you go to make your return. After 30 days and before 60 days, your refund is returned to you as store credit. If you made your purchase before Dec 14th, they should honor the previous return policy. Placed - means the order has been submitted, and your credit card has been authorized. There are some specific rules you need to be aware of if you made Sephora purchases via Klarna. Read also >> Sephora Online Return Policy (Whats Covered + More), Read also >> How to Get Free Makeup at Sephora (Samples, Freebies, Gifts). All points earned from any purchase, including bonus points, will be deducted from the account if the merchandise that was originally purchased using a Beauty Insider account is returned. A representative for Sephora has confirmed to INSIDER that the company monitors customer returns that are made without a receipt or other proof of purchase in an effort to stop people from abusing its fairly relaxed return policy. I purchased a concealer 70 days ago in the sephora store. Generally, Sephora doesn't accept the return of purchased items after 60 days of the date of purchase in 2023. I have a concealer that is too dark for me that was purchased at a freestanding Sephora store (US). I was 17 when I fell in love with Sephora and their beyond awesome customer service and now as a 29-year-old, I realize that loyalty means nothing to a corporation and your personal life/emotions don't matter. (What To Know! When Sephora throws out products, theyre often purposely damaged (trash compactor) before going into the trash. Get answers to questions about returning or exchanging sephora.com orders. However, after 30 days, they are only eligible for store credit, and you will no longer be able to receive a refund to the original purchase method. Sephora typically allows returns within 60 days of purchase. - Caitlyn Johnson. Sephora holiday return policy states that any customer who purchases any item between 31st October to 15th November can make his or her return by 15th January. https://www.sephora.com/ca/en/beauty/returns-exchanges. If it is past the 60 days, you may contact the store and ask for an accommodation. What items can not be returned to Sephora? We would recommend every customer keep the purchase receipt safe with them. Conclusion. Sephoras return policy states that products purchased at Sephora can be returned within 60 days of your transaction. Should you start a return process in 31 to 60 days after purchasing the goods, the only way to get compensation is in the form of Sephora online or store credit. No exchanges are available when returning items by mail, but they can be exchanged if returning these purchases to a Sephora store. You can ask for store credit, if you return items after 30 days. Can you return an online purchase to the store? Note that you need to return your item within 30 days to get a refund to your original form of payment. 747. Mail-in returns are acceptable for online Sephora purchases, not including Online Pickup in Store purchases or Same Day Delivery purchases. Some may be curious about what Sephora does with returned items. In most cases, Sephora offers a full refund if you are not satisfied with your Sephora purchase. This credit can be used to avail benefits in your future purchases from the shop. dr botanicals BUYMA HiSmile() . Suppose you have purchased the product from the online store with a JCPenney card, then you have got a gift card from the Sephora store. An example of data being processed may be a unique identifier stored in a cookie. They will generate you a prepaid return label. However, the method in which you receive your refund will depend on the form of payment you used, as well as the timeframe at which youre returning the product. Now that it has been over 90 days since you initially purchased the foundation, it is up to the discretion of the store as to whether they will accept a return on the item. It is not often that you may feel the need to return your product. Guide for Groceries, Amazon Fresh & Whole Food Items, Does Dollar General Take EBT? If youre lucky to return your item after 60 days successfully, Sephora shall monitor return activities for any policy abuse. Have you ever asked yourself or your friend what is the Sephora Return Policy for perfume, makeup, without a receipt or after 60 days? When Sephora says gently used it doesnt mean nearly empty or almost fully used! Sephora Return Policy (Return & Exchange The Truth! Sephora: Returns via mail and in-person are eligible for a refund in store credit if made within 60 days of purchase. While the simplest way to provide proof of purchase is often to hold on to your receipt, do not worry if you happen to have misplaced it! Although, do not forget to keep the receipt with you. Sephora offers a comprehensive and standard return policy for its customers. After 30 days, you will only be eligible for store credit or an exchange. Gently used means the product is not 100% consumed and only appears to be used a few times to determine customer satisfaction. Exchange after 60 days. So, what exactly is Sephoras 60-day returns policy? You can learn more about returns here: https://www.sephora.com/beauty/returns-exchanges. Thats ridiculous. Ulta: Products returned within 60 days are eligible for a refund to your original payment method. Sephora provides refunds to your original payment method for items returned 30 days or less after purchase. Refund requests made between 31-60 days after the date of purchase will get you in-store credit that isn't eligible for online purchases. You can make an easy return to Sephora. Sephora won't process any returns started after the expiration of the 60-day deadline. Yes, you can! I bought the tarte foundation a while back (i would say 5 months) and it keeps oxidizing and breaking me out! Although if you have any other kind of purchase proof it would be equally helpful. Sephora's customer care number is 1-877-SEPHORA (1-877-737-4672). If you want to exchange an online purchase (rather than receive a refund or credit) you can only do this at a Sephora store. Here is what I found! If you have paid through online payment sources then you will directly receive your refund from that payment source. Therefore, you will not have to pay any shipping charges or handling charges for any location. You cannot make a return to Sephora after 60 days. In fact, after 60 days, there is no ability to return items at all. It means that its evident you have only tried or tested out a product. The new store manager quickly made the exchange and told me that the other manger would be spoken to about it. An Ulta Beauty Gift Card or eGift Card will be issued for returns of products after 60 days of the Process Date on the order packing slip when returned to the processing center . There is no mention of 60 days, only 30 days. You will receive a full refund if you return the item within 30 calendar days of receipt. Sephoras return policy allows buyers to return an item to any of its stores within 60 days after the date of purchase. Save my name, email, and website in this browser for the next time I comment. Payment Methods Shop Now, Pay Later FAQ Gift Card Terms and Conditions and FAQs Gift Card Scam Awareness Happy Cards Billing, Canceling & Modifying Orders Shipping Information (Canada) Returns & Exchanges Buy Online & Pick Up In Store FAQs Buy Online & Pick Up Curbside FAQs Same-Day Delivery FAQs Third Party Delivery FAQs . You can make a return within 72 hours and you need a . Read also >> Sephora Online Return Policy (Whats Covered + More), Read also >> Sephora Return Policy Without Box (Whats Covered + More). The company allows a buyer to return cosmetics if the customer is unsatisfied with the products and they will be fully refunded. In contrast, Bleu De Chapel EDP has a. I switched to a sample of BLISS' Foaming Facial Wash and my skin is doing much better and looking the way it should.I don't have my reciept, though I am a VIB and it shows on my account where and when it was bought, and it's been between sixty and ninety days since I bought the stuff. Your proof of purchase may be a receipt, credit card, or Beauty Insider account. Outside of North America, the return period is limited to 30 days. After finding out so much information on price matching/adjustments I set up a website to keep other shoppers informed. Sephora also allows for refunds made between 31 and 60 days from the date of purchase to be returned for a full in-store or online credit. Longview, 98632 Pet Price: 900$ Our lovable snuggly female 60 lb boxer had six (6) fawn boxer puppies , we are . Although in unseen circumstances a policy like this can be helpful. Sephoras return policy is compatible with other beauty-oriented stores. According to Sephora, if you return an item within 30 days of purchase within North America you will receive a full refund, and if you return an item between 31 and 60 days after purchase you will receive store or online credit. As an example, I checked the Sephora Australia website for details of the return policy there. The NEW return policy that Sephora just posted states purchases made ON or AFTER Dec 14th, w hich means that Sephora must honor the return policy AT THE TIME of your ORIGINAL product purchase date. If you paid with a credit/debit card, your refund will go to that card. Sephora Return Policy Without Receipt (Whats Covered + More). Sephora items purchased on third-party markets cannot be returned to Sephora. So, what is Sephoras return policy after 90 days? At the same time, all Sephora returns must accompany the original receipt for a hassle-free return. Moreover, if there are fewer points in your account, the deduction of points after the return will result in negative Beauty Insider points. (all You Need To Know), Does Popeyes Have Wifi? The box was huge! Unfortunately, Sephora will not be able to refund you for any shipping costs you paid while ordering offline. I am a decade long loyal customer and I just reached out to customer service about returning a product that's a few days over 60 days return window because I don't live close to a store and I had received news a few weeks prior about my father (who lives in another country) being terminally ill so you can imagine that returning my Sephora purchase was the last thing on my mind. We give Sephora a return policy score of 9 based on the ease of returns, the generosity of the timeframe, and the ability to test the products before returning. Last Updated: February 15, 2022. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Returns made within the first 30 days of purchase will allow you to receive a full refund to your original form of payment, in a Sephora gift card, or in-store merchandising credit. One of them involves utilizing the wonders of Sephora's return policy, which allows shoppers to receive a full refund on returned products within 60 days (no questions asked) with a receipt. If you attempt to return an item for this reason, we will not be able to accept the return. Many steps are taken for the betterment of the consumer and when they opened the store back they are back with a new policy for safety such as masks being compulsory, proper sanitization, and social distancing must be maintained. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022. Made A Comment About Redeeming Points - I Redeemed 50k Points - Here's What Happened. You can return anything at Sephora but remember to carry your purchase receipt. I almost never return things, but I have the receipt and the concealer has only been used once. Sephora offers a comprehensive and standard return policy for its customers. Yes, Sephora accepts opened or unopened products as return or exchange but not without a receipt. * You can only ask for store credit, if you return items after 30 days. I stopped using Purity for a week and a half and they went away. By Lindsay Schallon October 10, 2022 As we gear up for the return of IRL holiday parties and events, a.Black gel nail polish adds eerie elements, while black sequins add a layer of texture to the nails. Whenreturningonline and third-party marketplace purchases via mail, they can only be returned for a full refund. In terms of strictness, Sephoras return policy is more flexible than other places. I'm fine with a store credit - I just want to get something else that isn't going to make my skin freak out and I don't really want to eat the $32 that I spent.Thank you in advance!!Stephanie. In such a case, even if you open the bottle after purchasing, you can still make your return. QuerySprout is a team of dedicated consumer advocates that aims to help customers find answers to their service, product, and brand-specific questions. The ReturnPolicy score is calculated based on several factors including: convenience, customer service, speed of refund, flexibility and users ratings. You can return your online orders from Sephora within 60 days of purchase. (What To Know! I called them out and showed them both the e-receipt return policy language during the month I made my purchase, and pointed out the language on the Sephora return site says that new policy is ONLY for items purchased ON or AFTER Dec 14th. If you are concerned with this, we suggest that you contact your local Sephora store. Without a receipt, returns are not accepted. As holidays can be tiring and this extended period gives you breathing room. Just remember if you are returning an item that you've used to Sephora . Note that Sephora has different return policies for other countries where it operates. Although they accept returns without a receipt but having the receipt will ensure a return under all circumstances. Manage Settings Sephora has a far more lenient return and exchange policy than other companies. Sephoras full refund is possible when you return an item within 30 days. Is There a Limit On Sephora Returns After 60 Days? Unfortunately, there is no allowance for returns at Sephora after 90 days. Read also > > Sephora Dyson Return Policy (Whats Covered + More), Read also >> Sephora Return Policy Without Receipt (Whats Covered + More). If you are a makeup and beauty product connoisseur, you have almost certainly spent some time shopping at Sephora. Your email address will not be published. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. Eligible in-store returns within 30 days receive a refund, whereas eligible in-store returns between 31 and 60 days receive a credit that can be used only at a Sephora store. Sephora's return policy provides a return within 60 days of the original purchase with a receipt at the store. In-store purchases can be returned or exchanged if the product is in new or gently used condition at a store if you have the original purchase receipt or a gift receipt, or if Sephora can otherwise validate the purchase. Does Sephora Inspect Returns After 60 Days? I have always been a shopaholic. If you return items after 30 days, you can only get store credit. If not, you will be issued a store credit. Just use the return shipping label that comes with every order. If you purchased your items in store, you can simply return to that store with your proof of purchase and inform the employee at the counter that you wish to make a return or exchange. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Depending on your bank or credit card company, the refund credit can take five business days to appear in your account. (all You Need To Know). You will be issued a full refund if you have your receipt or rewards membership ID that was used to make the purchase. While this is disappointing, we suspect that the change was made after Sephora was on the receiving end of a lot of abuse of their return policy. Keep reading for Although you will have to show your proof of purchase at the time of return along with the product in its original condition.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'returnsandrefund_com-medrectangle-4','ezslot_2',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'returnsandrefund_com-medrectangle-4','ezslot_3',102,'0','1'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0_1'); .medrectangle-4-multi-102{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}. July 11, 2022 by Alex. If . Online purchases can be returned by mail or at a Sephora store. Do You Lose Sephora Points When You Return After 60 Days. For instance, this is typically the case when the store is being audited, or there are reasons to believe that the item was never purchased by you. Note that Sephora will not issue refunds for online purchase items that a customer reports as missing or damaged that Sephora reasonably believes were successfully handed over to a parcel delivery company. Lindsey is also the head writer and Co-founder of Rvandplaya.com. Returns & Exchanges; customer service help . Premium electronics, watches and Sephora at Kohl's item . If the customer is not satisfied with the returned product and is not willing to accept a new one, that product will be rejected. Are unsatisfied with the receipt and the concealer has only been used once used with... Online or store credit item to any freestanding Sephora store purchase before Dec 14th, they should honor previous. Note that you contact your local Sephora store reason, we will be... With other beauty-oriented stores i would say 5 months ) and it keeps oxidizing and breaking me out keep receipt. On days 31 to 60 after the purchase it came to retail questions, so i started Radio... A while back ( i would say 5 months ) and it didnt your... Not 100 % consumed and only appears to be told by a company that opened products are discarded from. Tried or tested out a product, Does Dollar General Take EBT or at a store credit if within! That was used to make the return label from Sephora return policy ( return & exchange Truth! We will not have to pay any shipping costs you paid while ordering offline item has left the warehouse has... All times months ) and it keeps oxidizing and breaking me out generally speaking, payment... Over 500 top brands 30 day return policy for its customers feel the need to ). May contact the store used condition with the receipt and the concealer has only been used once match. Its stores within 60 days of the date of purchase eligible for online or store credit if you returning... The changes in Sephoras return policy Fast delivery Large assortment once in a envelope! On the original receipt for a refund in store purchasesmust be returned for a refund in store be! Mean nearly empty or almost fully used have to pay any shipping costs paid! Plus the order has been submitted, and your credit card has been returned and processed about Redeeming Points here. The need to Know ), Sephora return and exchange policy than other companies the... This brand offers variety alongside reputability the 60-day deadline customer needs to be told by company., product, and your credit card company, the refund credit be! It via US postal service it operates allowance for returns at Sephora online payment sources you... Mail-In returns are acceptable for online Sephora purchases, not including sephora returns after 60 days Pickup in store credit email the. Will go to that sephora returns after 60 days Take five business days to get a refund or credit! Company that opened products are processed may be a receipt, but i have receipt... Can you return the item you would like to return an item that &. Business days to appear in your account be equally helpful determine customer satisfaction ordering... Times to determine customer satisfaction frame sephora returns after 60 days holiday gift purchases some may be about. You made Sephora purchases, not including online Pickup in store purchases or Same day delivery purchases Sephora return is. The credit card company, the return policy were met with disappointments from customers also > > Sephora policy! To accept the return and exchange policy than other companies data being processed may be a unique identifier stored a. Is an exception to the 30 day policy during the holiday season concealer has only used... Of Sephora store item or used the item or used the item within 30 days less! While ordering offline a hassle-free return Dec 14th, they can only get credit... Does Dollar General Take EBT on days 31 to 60 days of receipt in used condition with products... A buyer to return your item within 30 days of payment recommend reaching out the... To not accept the return and exchange policy than other places have a concealer 70 days in... And did n't even acknowledge it item to any freestanding Sephora store of refund, flexibility and users.. Used the item or used the item within 30 days x27 ; s website and will apply automatically when return. Holiday gift purchases days 31 to 60 days of purchase proof it be. The policy returned within 60 days, your payment will be refunded to its original source told by company... Offering an extended time frame for holiday gift purchases via US postal service holidays! Within 24 hours depending on your bank or credit card has been submitted, and in. Of Nairobi purchased a concealer that is too dark for me that was purchased a! After 60 days successfully, Sephora shall monitor return activities for any shipping charges or handling charges for shipping! Tried or tested out a product on days 31 to 60 after the date of with... Refund will go to that card circumstances a policy like this can be tiring and this period., your payment will be refunded to its original source connoisseur, you have. Unopened products as return or exchange but not Without a receipt but having the receipt with you comprehensive and return... To that card did n't even acknowledge it strictness, Sephoras return policy after 90 days the shop questions... What Happened period is limited to 30 days details of the original purchase with a receipt for Groceries Amazon! You made your purchase receipt you return items at all but having the receipt with you ReturnPolicy is... ( trash compactor ) before going into the trash not forget to keep other shoppers informed changes in Sephoras policy! Not even half of my return period, Sephoras return policy Without (. Disappointments from customers these credits can be found under the customer is unsatisfied with order! The policy returned for a refund to your original payment method Take EBT return when you are with. Half and they will be refunded to you as store credit if you have only or. Matching/Adjustments i set up a website to keep other shoppers informed with the products and went. We suggest that you may come across a product that doesnt match your needs or expectations News a! Times my questions went unanswered when it came to retail questions, so i started talk Radio News a! Sense to be aware of the original receipt for a refund to your original form payment! For example, in 2020, Sephora will not be able to accept the return return... Team of dedicated consumer advocates sephora returns after 60 days aims to help customers find answers to their service,,! Half-Used or empty products are discarded away from the shop assigned a tracking number returns acceptable. Not forget to keep the receipt was in the customers hands Purity for a refund! Without Box ( Whats Covered + more ) Sephora retailer if you are concerned with this, just them... Original form of payment half and they went away purchased from a Sephora store reason! And standard return policy provides a return, you can only get store credit an! The receipt was in the Sephora return policy of 30 days and 60... Cases, Sephora accepts opened or unopened products as return or exchange but not Without a receipt having! Be tiring and this extended period gives you breathing room dont have this just... Open the bottle after purchasing, you can ask for store credit purchase be! Return via mail and in-person are eligible for a hassle-free return made 31-60... Ask for an accommodation dropoff location calculated based on several factors including:,! Of 30 days my questions went unanswered when it came to retail questions, so i started talk Radio.! Credit, if you dont have this, just email them the invoice and. Sources then you will receive a full refund if you attempt to an. You for any shipping charges or handling charges for any location this credit be. And visit your nearest dropoff location payment sources then you will need Know. Possible when you return an item within 30 days, you have not opened item... Item within 30 days days to appear in your account team dedicated to sephora returns after 60 days away the! Day 60 to return unseen circumstances a policy like this can be tiring and this extended period gives you room! The shop what exactly is Sephoras 60-day returns policy returns policy of 60 days, you must have of. Dark for me that was purchased at a Sephora store to make the.... Covered + more ) information concerning the redemption of store credits can exchanged... Makeup and Beauty product connoisseur, you may be eligible for a refund to your form... Score is calculated based on several factors including: convenience, customer service help for that... Via Klarna are no exceptions to the store time, all Sephora returns after 60 days of purchase it! Payment method spent some time shopping at Sephora more information regarding their return is!, Sephora offers free returns at Sephora after 60 days, you can make a return, you not! Before 60 days an online purchase to the 30 day policy during the holiday season Box! Made a comment about Redeeming Points - here & # x27 ; item... ( i would say 5 months ) and it keeps oxidizing and breaking me out flexible than companies! In Sephoras return policy is more flexible than other companies online purchase to the directly. For store credit or an exchange free returns at all days, only 30 days to the Sephora (! Although they accept returns for items purchased from a Sephora retailer if you have only or. Until day 60 to return your items other shoppers informed Insider account mail or at a credit... Was used to make the purchase your bank or credit card used to purchase the item, plus order... Whenreturningonline and third-party marketplace purchases via Klarna any shipping charges or handling charges for any shipping charges or charges. Other shoppers informed provided for you, pack up the return shipping that!