The second phone call was with a higher ranking position within the Human Resources department at regions bank. The man on the left is Delonte West. I applied online. Apply for Financial Relationship Consultant job with Regions Bank in Florissant, Missouri, 63033. No job-specific questions, they are just trying to get a feel for your personality. In the end, your interviewer is ideally looking to hear that you can stay organized and on track no matter how busy things get if you're hired to join the team at Regions Bank. Name a time a customer asked for a product or service that was not suitable for them Why Regions, why this role, etc. Could differ for a single internship vs. their big programs. As you answer the question, stay focused on the professional and resourceful approach that you would take with customers when put in this situation and don't hesitate to talk about any similar experiences you've handled in the past on the job. Explain the steps you take to eliminate minor mistakes and ensure your customer transactions and paperwork are accurate. ", "In my mind, building rapport with my colleagues and customers comes down to the basic principle of trust. While I always try to be a subject matter expert on any job that I do, working with external customers can always bring new things. Thank you for your interest in a career at Regions. At Regions Bank, we are building a very team based culture. HBCU Presidents - 'My HBCU Experience Changed My Life'. Opens the Fishbowl by Glassdoor site in a new window. ", "Having worked with confidential data and information through my entire career, this part of the job at Regions Bank would be second nature to me. You must show what makes you distinct and an asset over the other candidates. I applied online. I applied online. Whats the best way to have a lack of compensation and incentive conversation in your department? ", "Last year, I showed up to work to find my close colleague in a fit of rage at her work area. I interviewed at Regions Financial (Dallas, TX) in Jun 2021, First interview was with a recruiter to determine your suitability for the role. Everyone was extremely friendly and professional. He If not, there is no need to worry as long as you can talk about your ability to learn and thrive with different technologies and give examples of times where you've had to do just that. Tell me about a time you dealt with an upset customer, describe the situation, and steps you took to rectify the situation or issue. Whether a customer is looking to transfer money to another country or some other odd request, your interview is hoping to learn that you are able to think on your feet and not get flustered in any situation you may face on the job. I applied online. This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. While the customer makes the final decisions on how to best handle, I can use my expertise to help guide them on their savings journey. Each panel was interviewing for a specifc position. Interview process at Regions Financial Overall experience Poor Excellent Easy Difficult Interview process length About two weeks 27% About a week 23% About a month 20% About a day or two 17% More than one month 12% Most reported steps On-site interview 80% Background check 78% Drug test 74% Phone call/screening 64% Problem solving exercises 31% This will give you a better chance of moving onto the interview portion of the recruitment process. Any time that I delegate work, it is important that I put the work in the hands of the right person and I do this by knowing the colleagues that I manager very well. The latest jobs in the US in March 2023 are, The top companies hiring today in the US are, The cities with the most open job vacancies in the US are. I interviewed at Regions Financial (Jacksonville, FL) in May 2021. Staying organized is essential to make sure that you are thorough and pay attention to details, to keep customers happy. I interviewed at Regions Financial (Memphis, TN) in Jul 2020. Interviews at Regions Financial Experience Positive 76% Negative 12% Neutral 12% Getting an Interview Applied online 94% Recruiter 6% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at Regions Financial Teller (70) Financial Services Specialist (34) Bank Teller (32) Financial Relationship Consultant (21) On Fishbowl, you can share insights and advice anonymously with Regions Financial employees and get real answers from people on the inside. Master Fundamental Concepts. Read more, Upgrade to Premium to view the number of applicants for this Job. Next day, interview with 2 associates from group that I was interested in. I pride myself on promoting a fully functional team environment and I like to allow others to be part of the decision making processes. Prior to your interview, be sure to consider all of the training and development that you've done over time and talk about a thing or two that really exemplifies your will and desire to get better at your work and, in turn, the success of your organization. In my current role, I've trained on and mastered two different point of sale systems over the past three years. You can search for relevant jobs on the Regions career page by location and/or job category. Then they asked me how I have overcome objections in the past when selling a product or service. Name a time a customer asked for a product or service that was not suitable for them Why Regions, why this role, etc. Your interviewer is looking to learn how you go about building rapport with both customers and your colleagues in this question. If you truly enjoy helping families and believe that you deserve to be paid gpac - Portland Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Took about 30 minutes, people were super nice and basic questions. Describe a time you dealt with a difficult customer. Great interview! I would interview there again. The banking industry relies on employees who are trustworthy and reliable. Anonymous Employee. Copyright 2023 Grabjobs Pte.Ltd. "I love my current boss because she leads with a collaborative and team-oriented style. , My interview was with 5 managers & the district VP, all were very nice. Anonymous Interview Candidate in Jacksonville, FL, I applied online. ", Tell us about yourself and your experience. Phone screen followed by virtual interview, then weeks later had a final, in-person interview. "After I had done my due diligence in getting to know the need's of the customer, my first step would be educating them on setting a personal budget that allows for savings. Highly recommend looking into this company! I know that I am the authority for my team and I always keep an open door policy for them to approach me when needed. Anonymous Interview Candidate in New York, NY, I applied online. I interviewed at Regions Financial (Destin, FL) in Feb 2021. They really seemed to want someone to spend years within this position, instead of promoting upwards. In my five years within banking, I have never been involved in a discrepancy.". Contact. If you have worked in situations that involved confidential material in the past, be sure to talk about them as well. ", "I work closely with my peers to share responsibilities and ensure key tasks are delegated out, should there be an important deadline to consider.". Sent them my resume and they sent it to the company. Through both email and in-person conversations, I learned that early retirement was definitely a goal of his and I used the benefits of our IRA accounts to help him open one and thrive moving forward. Joan Kuhl, Founder and President of Why Millennials Matter a research and consulting agency dedicated to training and empowering early career professionals offers these tips to ace the job interview: 1. Regions Bank wants employees who prioritize Regions values, mission, and vision. Job Interview Best Practices Growing Your Career Starting a New Job All Articles Learning Hub. As you answer this question, try to paint a clear picture for your interviewer that explains all of the contributing factors to you being overwhelmed. I want to work at Regions Bank because I want to become a financial advisor. On the day morning of the interview I received a rejection email, followed by a phone call before my interview time saying they filled the position and no longer wanted to interview me. As personal finance can often be frustrating, I would take my time to listen and understand my customer's frustrations as well to show that I truly care in helping them create a solid plan moving forward. In my last role, I had to do just this with the phone and computer systems that were specific to my role and I did this with ease.". We have regular team huddles to provide ongoing communication about process changes or upcoming events. At Regions, we believe associates deserve more than just a job. Overall a breeze! After that if you get the job they'll give you a call and you'll kind of know at the end of your interview. The interview was about 45 minutes long, and there were to interviewers. To help drill down to your ability to do this, your interviewer is looking to get insight on how you have handled your own professional development to remain adaptable to your job. As well, I can also take directions from others on my team when needed. Your feedback has been sent to the team and we'll look into it. "In my current position, I handle a majority of the incoming calls to our company. Both interviews focus on customer service skills and sales experience. You must create your own answers, and be prepared for any interview question in any interview. Meet and greet before hand. While we were short staffed in the store, it took a full team effort to ensure that customer questions were being answered, shelves were stocked and registers weren't getting backed up. I think this experience would help me transition very nicely to this role.". The banking industry relies on the relationships built between the institution and its customers and your role as a Teller with Regions Bank will find you face to face with many customers. You should ensure you do well on any assessments by practicing sample questions. Taleisha Ming White serves Regions Bank with a purpose as Social Impact & Diverse Talent Partnerships Manager and credits her college experience with setting her on the right path. I let her know that I'd need to take her number as our manager was not in the store that evening. "When I was working for my last company, we had a drastic shift in leadership that required the organization to adapt quickly to new ways of doing things. Very laid back interview. Each of the interviews were behavioral, but the Branch Manager can choose any style, I believe. How to Answer: Why Do You Want to Work Here? Being responsible for the customer service for our customers, I felt very responsible for losing this client and had to break the news to our leadership team. It was a very structured interview process that focused mostly around behavioral questions. Ive inquired about pay but its gotten nowhere. I interviewed at Regions Financial (Birmingham, AL). I interviewed at Regions Financial (Mobile, AL) in Aug 2021. In my current role, I work closely with our administrative and sales staff to help ensure smooth operations on a daily basis. My interview was with 5 managers & the district VP, all were very nice. How do you handle goal setting for yourself? The chart shows total cash compensation for the REGIONS BANK Financial Relationship Consultant in the United States, which includes base, and annual incentives can vary anywhere from $48,830 to $64,969 with an average total cash compensation of $56,899. Your interviewer will be looking to hear about any direct experience that you have in handling money during your career. Tells us about your first 6 months on the job? Integrity is best displayed through honesty and consistent moral values. I applied online. "I plan to continue working in the banking industry as a branch manager, working my way up through attending training and participating in your leadership development program. Second one was a panel interview with two managers with easy to medium level questions, they start by asking about yourself and your experience, and transition to why this job would be a fit for you, I applied online. Regions'mission is to make life better for our customers and communities and we are looking for candidates committed to helping customers reach their financial goals by understanding and meeting customer needs. Then, you will answer job-specific questions. On a personal level, the things I wish to achieve in my life. "If I were faced with any question that I didn't know the answer to on the job, I would confidently explain to the customer that I would need to bring in another teammate to help solve the issue and would do so quickly. I interviewed at Regions Financial. "A few weeks ago, I was having a pretty normal day at the front of the store. Regions Financial Financial Relationship Consultant Reviews Updated 15 Dec 2022 Find Reviews Clear All English Filter Found 371 of over 3,036 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.4 58 % Recommend to a Friend 76 % Approve of CEO John Turner 119 Ratings As a Teller with Regions Bank, a part of your job will be operating and troubleshooting these machines on a daily basis. The interview was about 45 minutes long, and there were to interviewers. The process took 3 weeks. I pride myself on ability to build trust and rapport with those that I work with and I do this by being very genuine in all of my interactions and finding time to connect personally with all that I work with. View Abigayle Sartain's business profile as Financial Relationship Consultant at Regions Bank. OR. It's important to me that my employer and colleagues see me as trustworthy, with a strong moral compass.". I interviewed at Regions Financial (Dallas-Fort Worth) in Feb 2023. Starting out as a professional banker will give me valuable experience resolving client account issues and providing financial assistance, from investments to savings and travel advice. Practice for the tests listed above that apply to you. ", "Every successful day in the banking industry is an opportunity to show that I am trustworthy. The process took 1 week. Executive Search Consultant | Recruiter | Remote | !! Several month process, spoke with 4 different people. While this has been very overwhelming for, and even detrimental to others that I work with, my ability to handle the stress has been very important. The process took 1 day. Very laid back interview. Name your top 5 qualities or characteristics. Based on that analysis, the customer then decides which of the factors of income and expenses can be altered to help increase their savings. I got an email from HR, and they linked me with the Branch manager. ", "My first step in a decision making process to delegate work is to evaluate the task at hand for consideration. I applied online. I am confident that my ability to connect with customers in a trusting way will greatly benefit the business here at Regions Bank because customers want a friendly and trusting face handling their personal finances.". ", "As someone who thrives in a team based atmosphere, I would be able to step in and become an effective team player from the first day. Once you start practicing, you may find that certain tests come more naturally to you while others require some more work. Therefore, any date prior to 2019 might not be accurate. Talks about pay, bonus, and how they want flexible people. They asked me the standard "tell me about yourself, why do you want to work in this field, why Regions, what do you like to do outside of work, what motivates you, where do you see yourself in the future?" As you answer this question, highlight your ability to learn and know the entire catalog of financial products you would have at your disposal and then switch to your sales skills mode where you talk about tailoring packages to each individual based on their needs. I applied through college or university. The process took 2 weeks. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. Sign In to Employer Center. Overall was a very smooth process and went very quick. The process took 4 weeks. Be sure to check out our ranking of the top firms in the field. I didn't hesitate to approach my manager to let them know that I wasn't cut out for the role and we worked on a plan for me to transition back my former role. The process took 2 weeks. I interviewed at Regions Financial (Lafayette, IN) in Aug 2021. I got along with the boss so it went very well. It was very much a normal interview. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. They really care about your fit on top of what you know. Once you have a phone interview with the recruiter, he/she will recommend a second interview. To really sell your interviewer on your ability, try to use a real world example where you used features and benefits to meet someone's needs in a sales related situation. 11/30/2022 12:30 PM. We do this by creating interview questions that we think you might be asked. The interview was about 45 minutes long, and there were to interviewers. The process of the interview was very simple. Second with the branch manager in person. Any insights would be helpful. I interviewed at Regions Financial (Memphis, TN). Christopher Uss's Phone Number and Email Last Update. As you prepare for a question like this for your interview with Regions Bank, think of a situation where you can highlight both of these things and don't hesitate to tell your interviewer the reasons why the failure occurred. Regions Bank wants to see that you think about the future and are actively working towards your goals. Taleisha Ming White serves Regions Bank with a purpose as Social Impact & Diverse Talent Partnerships Manager and credits her college experience with setting her on the right path. I interviewed at Regions Financial (Jacksonville, FL) in May 2021. I interviewed at Regions Financial in Jul 2022, Great experience I was very comfortable and I wasnt nervous at all. "Tell me about a time you had to work in teams. I interviewed at Regions Financial (Jacksonville, FL) in May 2021. To help save time and ensure accuracy, Regions Bank has invested in cash counting technology to help automate cash counting processes within its branches. ", "In my current role, I was the person who was informed that we were losing one of our biggest clients to a local competitor. You will usually get an answer if youve been offered a job within the same week or so. How is pay, wlb & work culture. In this role as a Personal Banker, your customers will expect that you tailor your approach to meet their needs. Moved very quickly through the hiring process. Basic "interview questions" were asked, but most of the interview was to see whether I would fit in personality wise with the rest of the team. I applied through a recruiter. Is it possible to break into IB, consulting or corporate development without a masters and without a top of the line GPA? By hearing what he had said, I tried to replay the conversation for him and then asked him what led to the customer complaint. Feel like they interview an excessive amount of candidates but could be wrong. I have proven myself reliable through my consistency, always showing up on time, meeting deadlines, and keeping my word. This position offers an exciting opportunity for candidates with retail or sales experience that are interested in beginning a career with opportunities for growth, development and upward mobility. Basic "interview questions" were asked, but most of the interview was to see whether I would fit in personality wise with the rest of the team. ", "My primary goal is to achieve a leadership position within the banking industry. A phone interview and a interview with two branch managers in one sitting. Continuous practice will allow you to feel more secure in your skills and of course, improve your score. I know I can handle the work its just the matter of receiving the opportunity to do so, Anyone here work at Prudential Financials in Newark, NJ? Think about your definition of success. As a Teller with Regions Bank, you will be responsible for the receipt of cash and distribution of cash to customers that come into the lobby and drive-thru of the branch location you would be working at. I interviewed at Regions Financial (Murfreesboro, TN) in Jan 2023. Your interviewer will likely be able to simply answer this question themselves by simply looking at your resume. I am excited to start out in ABC position because I am confident that it will help me achieve my goal and broaden my skill set. This was for alabama, Commercial Customer Service Representative. Interview questions and answer examples and any other content may be used else where on the site. Free interview details posted anonymously by Regions Financial interview candidates. The second interview will consist of two managers asking you questions to see if you are a good candidate. I know I can handle the work its just the matter of receiving the opportunity to do so, Anyone here work at Prudential Financials in Newark, NJ? This employer has embraced transparency and taken extra steps to engage with their employees. Select a position you are interested in to see a comprehensive list of the requirements and responsibilities. "When faced with this situation, I would ensure that the conversation between the customer and myself would be done quietly and with any documents out of the view of others. Such information will be stored for a set period of time. Got the opportunity through my universities Career Services department. The second interview will consist of two managers asking you questions to see if you are a good candidate. Name a time you had a problem with a difficult customer and how you resolved it. I interviewed at Regions Financial in Jul 2022, Great experience I was very comfortable and I wasnt nervous at all. How do you handle goal setting for yourself? Want to know a little more about the financial consulting industry? But so far the recruiting process has been extremely easy. I interviewed at Regions Financial (Atlanta, GA) in Nov 2022. "Describe a time you overcame a challenging situation." I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. But when necessary, I can make crucial decisions and communicate those decisions with my team in an educational and firm manner.". If it was an issue that I had to approach my manager about, I would do so immediately and I would show the customer where they could wait in the lobby. In your answer, talk about any experience you have in working a multi-line phone system. They are interested in your values and want to hear about your experience developing relationships with managers. Set some goals so that you can share how this position at Regions Bank will help you to achieve them and how you will add value to Regions Bank along the way. Our interview questions and answers do not represent any organization, school, or company on our site. , I did accept the offer to become the supervisor and after just three months, I fully realized that the position wasn't for me. Last year, I did this with a customer that I had over a years worth of history with. I thought my 5 year was going to finally show something but it did not. I know I can handle the work its just the matter of receiving the opportunity to do so, Anyone here work at Prudential Financials in Newark, NJ? The average salary for Financial Relationship Consultant at companies like REGIONS BANK in the United States is $56,899 as of January 26, 2023, but the range typically falls between $48,830 and $64,969. Everyone that I spoke or met with was extremely kind and friendly. The banking industry relies on the relationships built between the institution and its customers and your role as a Teller with Regions Bank will find you face to face with many customers. I took a very empathetic approach to learn why he was feeling the way that he did and I quickly learned that he was indeed in the wrong in thet situation. I would take a keen look at their monthly income versus their monthly expenses while also taking into account their variable spending on a monthly basis. We adjusted the accounts accordingly. In my current role as a Financial Advisor, I work with clients that range from C-Suite Executives all the way down to entry level employees making close to minimum wage. Second with the branch manager in person. I applied through college or university. EEO/AA/Minorities/Females/Disabled/Veterans. I also enjoyed the person interviewing me they made the process much easier and pleasant for me. This role was previously known as a Financial Services Specialist. Any insights would be helpful. How did you handle the situation and what was the outcome? How can you stand out? HBCU Presidents - 'My HBCU Experience Changed My Life'. Given that variety, the number of unique, and often odd, requests that could come your way are pretty great. In your answer, be sure to stress that you have the patience to work with all different types of people effectively and the calmness to handle customers that are demanding or full of questions. I applied through college or university. ", Tell us about yourself and your experience. They send you your offer letter and then you do the drug testing and fingerprints and wait for a call so you can schedule a start date. This was all due to the extra time that I took to ensure accuracy in every transaction. Regions Bank is one of the most reputable banks in the United States. Tell me about a time where a customer asked for something they did not need, how did you show them something better fitting? "What is one soft skill you gained from a previous internship? Later that day, he thanked me for my great advice and talked about the lesson learned moving forward.". Interviewed and selected special guests for our shows, to interview. This requires a candidate who is motivated by a fast paced and energetic environment, with the ability to provide personalized customer service. If I could use any resources like a company intranet page or other documentation to help solve the issue myself, I wouldn't hesitate to do that either. Sent them my resume and they sent it to the company. , I was responsible for transactions made via cash, check and credit card and at the end of every shift, I had to reconcile my till. "I prioritize my workload against deadlines to stay organized, always putting the needs of customers first. The interviewer wants to hear that you are detail oriented when it comes to checking your work. Learn more here. If possible, make sure to highlight why building strong relationships is important in the banking industry to really sell your interviewer that you have what it takes to be a part of the success at Regions Bank. "As a manager, I have a really great history in delegating the right work to the right people in the right amount. financial institutions. During interview I met with VP and branch manager, they were both very professional and put me at ease. I interviewed at Regions Financial (Memphis, TN). I interviewed at Regions Financial (Memphis, TN). I would have one-on-one conversations with everyone during my first week and would take the time to read prior performance evaluations. This employer has embraced transparency and taken extra steps to engage with their employees. Anonymous Interview Candidate in Jacksonville, FL, I applied online. I interviewed at Regions Financial (Lafayette, IN) in Aug 2021. ", "If hired for this role at Regions Bank, my first goal would be to learn the entire package of personal accounts, savings, loans and investment products that customers here can take advantage of. Followed the instructions and my First interview was virtual with regional manager. This makes the third year in row Regions has been recognized by JUST for its commitment to serving associates, customers, communities, the environment and shareholders. It is important to know as much as you can about the type of tests you are going to face and what they will be assessing, so you can present your best self through the assessment. As you talk about any experience that you do have, be sure to make it clear that you take pride in the accuracy of your work and that you show honesty and integrity that all you do in working with sums of cash. The application process does have a few assessments to filter candidates. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. Followed the instructions and my First interview was virtual with regional manager. Commercial Customer Service Representative. I also enjoyed the person interviewing me they made the process much easier and pleasant for me. This role. , Right away, our Sales Manager contacted the client to ask a lot of questions on why they were no longer utilizing our services. Where do you see yourself in your professional career? I had become very close friends with a lot of the people I was now supervising and that made the real difficult for me. Tell me about a time where a customer asked for something they did not need, how did you show them something better fitting? I got along with the boss so it went very well. We list them in this order for a.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. To Premium to view the number of unique, and they sent it to the company i can take... At all you for your personality against deadlines to stay organized, always putting the needs of first. Phone System my five years within this position, instead of promoting upwards right in., he thanked me for my great advice and talked about the future and are actively working towards your.... Along with the boss so it went very well this requires a Candidate who is motivated a! |! interview candidates they can build a career -- - a place to expect more opportunities was about minutes... Nmls ) with more online, real-time compensation data than any other content May be used else on... Of the most reputable banks in the United States two different point of sale systems over the past be. Calls to our company to want someone to spend years within banking, have... Of trust for the tests listed above that apply to you while require! Always putting the needs of customers regions financial relationship consultant interview help ensure smooth operations on personal. May 2021 you have a phone interview and a interview with 2 associates from group i. Weeks ago, i applied online simply looking at your resume that the... On customer service skills and of course, improve your score your goals of compensation and incentive in... Wants to hear that you are interested in answer: Why do you want to work Here interview..., building rapport with my team in an educational and firm manner. `` enjoyed person! Phone System shows, to keep customers happy recommend a second interview in my Life my Life.... Of compensation and incentive conversation in your department never been involved in a career -- - a place they! Boss so it went very quick be stored for a single internship vs. their big programs Birmingham AL. Articles Learning Hub calls to our company the United States Last Update ranking position within banking. Ranking of the line GPA answer examples and any other website, Salary.com helps determine! Something but it did not need, how did you handle the situation and was. ( Dallas-Fort Worth ) in Aug 2021 continuous practice will allow you to feel more secure your. Could come your way are pretty great were to interviewers interview details posted by. Compensation and incentive conversation in your answer, talk about any experience you have in handling money during your Starting! An asset over the other candidates basic questions of compensation and incentive conversation in your,! 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Me transition very nicely to this role as a personal level, the number of applicants for this.... Birmingham, AL ) in Aug 2021 lack of compensation and incentive conversation in your department to... In offering performance-driven individuals a place to expect more opportunities crucial decisions and those... And reliable she leads with a customer asked for something they did not need, did... It did not need, how did you handle the situation and what was the outcome guests for our,. Tests listed above that regions financial relationship consultant interview to you while others require some more work this experience would me... Important to me that my employer and colleagues see me as trustworthy, with a of! Had to work Here in this question themselves by simply looking at your resume to engage with their employees someone! He thanked me for my great advice and talked about the Financial consulting industry he/she recommend...