Life happens, and sometimes you may need to get a refund for your flight. A: To contact Qantas Insurance, call 13 49 60 in Australia. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. Feel at ease knowing you'll arrive refreshed and ready for your next meeting. Overall, on SMS service you may expect faster responses and a higher quality of answers. Even if Qantas offers a call-back service, it doesnt reduce the overall waiting time. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Whether youre travelling for business, pleasure or family, many people in Australia and around the world use Qantas as their preferred carrier. I moved from Australia back to the UK 2 years ago. UK England London. "If I enter into a contract with you to do something and I pay you money to do it and then you don't do it, then the contract is frustrated that's the legal term," Mr Sims says. Instead of booking to come home on Thu 14th Feb, I had inadvertently booked my return for Thu 14 March (!). We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Qantas Airways, Connect with Qantas Airways via Facebook at, Like, share & subscribe to Qantas Airways on YouTube at, Check out Qantas Airways's Instagram pictures and videos at, See Qantas Airways's portfolio on LinkedIn at. Upgrade my browser. Airlines and travel agencies are dealing with a much bigger volume of cancellations than normal, at a time when some staff are working from home, so delays are to be expected. For international travel you may have rights under the Warsaw or Montreal Convention. To contact Qantas on Facebook, visit their Facebook Page, then look for the Send Message button it opens Facebook Messenger window, where you can chat with Qantas staff. Here all you need to know about getting a Jetstar Airline ticket refund. Submit your refund requests once you've completed your journey. Read ourfull coverage of the coronavirus pandemic. To apply for your refund, enter your Qantas Booking reference and last name, then select 'Continue' to retrieve your booking details automatically. If you've checked the terms and conditions and you're entitled to a refund but aren't getting anywhere with the company, you can try contacting your bank to have the transaction charged back to your debit or credit card as soon as possible. Find out how you cancancel your flight booking. Qantas now offers free full refund on cancelled flights. Try to call the hotline very early in the morning (4am - 7am) or on the weekend. Subscribe . Book city tours, hop-on-hop-off buses, organised tours and more. Earning points couldnt be easier. A: Qantas provides an easy to fill online form you can use to apply for a refund, so there is no need to call their hotline. See our Conditions of Carriage for more information. If you're overseas you can find the contact details of your local Qantas office on their website.. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. Qantas Airways Limited ABN 16 009 661 901, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Temporary pause on physical Qantas Frequent Flyer card and kit distribution, Qantas Status Fast Track | Expression of Interest. Product shipment, payment, communication, billing, and any kind of service-related complaint about Qantas Airways can be filed via the specific Qantas Airways complaint section. Get ready for your big adventure with our dedicated family section. Book flights, multi-cityor round-the-world travel, or search using our interactive map. Qantas is doubling-down on driving travellers to book directly with the airline by rolling out a trio of new benefits for . Within Australia - Australian Consumer Law, Overseas - Warsaw Convention, Montreal Convention. It appears that SMS-es get replied much quicker than calls, live chat messages, e-mails, or even social media DMs. If you want to cancel your flight for a refund, youll need to check the fare rules for your ticket. Get ready for your big adventure with our dedicated family section. They took all my details and said the refund will be processed and a credit will be issued after 8 weeks. All you need to know. Find information on travel requirements and more. Virgin Australia ticket refunds. Enter the booking or voucher reference, and also the last name of the person who the flight was booked under. The requirements, cost and time needed. I received an e-mail from Qantas to tell me that I had until June to use or lose my Frequent Flyer points. In a statement, the airline confirmed that slot constraints with its Maintenance, Repair and Overhaul ( MRO) services are slowing the reactivation of the super jumbo jets, and a complete return of its entire A380 fleet may not happen . The Qantas Airways reservation number is +1832 (460)1113. "Businesses should be treating people fairly and processing refunds as quickly as possible.". What you can do if you're still waiting for a refund on a flight cancelled due to coronavirus. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. Information about Compensation and Refunds in case of delay, cancellation or overbooking. All you need to know, Jetstar ticket refunds. Book city tours, hop-on-hop-off buses, organised tours and more. Choose the seat that suits you before you get to the airport on Qantas operated flights. Book 10 or more passengers travelling to the same destination. Discover our Australian domestic and international network, airline partners and oneworld. A: Qantas doesnt have a separate phone number for IT/technical/web support. Although Qantas doesnt provide any e-mail addresses for its customer service, some of the local branches allow the customer to contact them by e-mail. Qantas Explorer; Qantas Explorer; Email subscription. as i booked them as the classic award tickets became available as below Leg 1 Mel-Sin- From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.And you'll be supporting us so that we can continue to provide this valuable resource :). UAE Dubai. A: Qantas phone number in Indonesia: 001 803 61786. Qantas doesn't provide WhatsApp contact number. Its subsidiaries QantasLink and Jetconnect provide services within Australia and to New Zealand. Please note that the call-back service is available for call center numbers from Australia and New Zealand only. Interestingly, instead of a general email address, Qantas provides its customers with a snail address. Book city tours, hop-on-hop-off buses, organised tours and more. Take a rare look behind the scenes. For groups departing from other countries outside of Australia, contact you local Qantas office. A: If you want to make a group booking, call Qantas Group Travel 13 26 24 in Australia (lines open on weekdays from 8.30am to 5.30pm AEST) or use the online form to obtain a group quote. We are committed to getting you to your destination on time, however, sometimes bad weather, natural disasters, technical problems, operational and other issues can cause flight delays and cancellations. Press 3 for any refund and baggage policy. Personally speaking, never had a problem. My flight from SYD to MEL on Sep 23rd was canceled by Qantas due to border closures. In some cases it is also protected by law.. Book your perfect holiday with a flight and accommodation package. Based on customers experience, the average time it takes the ombudsman to resolve a complaint is 2-3 weeks. Qantas Airways is a multinational company founded on 16 November 1920 with its headquarters located at Mascot, New South Wales, Australia and key people behind it being Richard Goyder AO (Chairman) and Alan Joyce AC (CEO).. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. Once your refund is processed you'll receive an email to confirm it has been actioned. A: Qantas head office is located near Sydney Airport, in the suburb of Mascot in Sydney, Australia. To text Qantas via SMS, use 0477 QANTAS or 0477 726 827. Sometimes, they can even bend the rules. "From our perspective, from the outset, Qantas did not communicate clearly with customers about their rights and in a large number of cases, simply omitted they were entitled to a refund," the. In Australia, the Australian Consumer Law contains consumer guarantees which provide consumers with a basic, guaranteed level of protection for goods and services that they acquire. Start your trip in the exclusive surrounds of one of our world class airport lounges. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. Once the form is displayed, complete the remainder of the information. Booking through a travel agent can be a game-changer! Another option is to raise a complaint with one of the state or territory consumer protection agencies: "The states do have a mediation service and they may well take up the case for you," Mr Sims says. If you're overseas, you should contact the local Qantas ground handler at your arrival airport (see the list of phone numbers above on this page). They dont even need to speak to the airline in most cases, since they have access to the backend of a booking system and are permitted to make changes to your reservation. If you choose to cancel your Qantas flight, you can do it through the Manage Booking function on their website. Instead, you should use the general call center number: 13 13 13 (local) or +61 2 8222 2439 (from overseas). According to the latest report, Qantas Airways has generated A$17.96 billion (2019) Collapse all Book your perfect holiday with a flight and accommodation package. Now select your language of conversation. Options for mobility and medical assistance and first-time flyers. We're continuing to process refund requests prioritised in lodgement date order and we're working through them as quickly as we can. Use your points for flights, upgrades, hotels, or car hire. Bookcar hire,car specials,commercial vehiclesandairport transfers. The main CS call center is located in Australia, but its always the best choice to call the airline branch in your country. Discover how you can start earning great rewards and savings simply for running your business. This complaint was posted by a verified customer. Upgrade your web browser for an enhanced experience. If you are experiencing long waiting times when calling Qantas, try to contact the airline directly on, If you have a relatively simple inquiry (easy to complete by exchanging a few text messages) try contacting Qantas via their. Fly with us and rediscover the Qantas difference. Things don't always go to plan. How to apply for a new Australian Passport. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. All bookings made through the Qantas website and app will include no-fee cancellation plus seat selection on overseas flights. Authentic Qantas 'Seat Selection Fee Receipt' emails do not include any file attachments. Normally, there are automatic guarantees under Australian consumer law. Find below the list of Qantas offices around the world, including addresses and phone numbers of Qantas ticketing agents. Browse our airport guides and lounge network information. Use your points for flights, upgrades, hotels, or car hire. To request a refund for your Complimentary Lounge Invitation used on a Jetstar flight,email usquoting your Frequent Flyer number, Lounge Complimentary Invitation number and flight details. Qantas head office address: 10 Bourke Rd, Mascot NSW 2020, Australia Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. Once you're on the details page of the travel voucher, head right down the bottom of the page where you will find a 'Refund' section with a button that you can tap. Is this your company? Sometimes you may wish to formally file a complaint with Qantas with the hope that someone will address your concerns quickly. Find out more about inflight dining, entertainment, seat maps and more. Here all you need to know about getting a Virgin Australia Airline ticket refund. Read more about the conditions ofAdditional Baggage Allowance,Seat Selection,Lounge Access Invitation, Complimentary Lounge Invitiations andBid Now Upgrades. "Still waiting for a Qantas refund. Find information on travel requirements and more. Qantas Airways reviews first appeared on Complaints Board on Jul 8, 2008. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Refunds for delays, cancellations and overbooking, Canadian Air Passenger Protection Regulations. Refunding, changing, or cancelling a flight booking Cancelling or changing a Reward flight booking Baggage Information Lost and misplaced baggage Can't find my Qantas Pass email Using a Qantas Pass What do you need help with? Qantas Airways has an average consumer rating of 1 stars from 335 reviews. Upgrade my browser. The second is an email that purports to be a Qantas e-ticket but can be easily identified as fake. Ways to check-in for your flight including online and on your mobile. Submit your refund requests once you've completed your journey. Book airport transfers in over 280 destinations worldwide. A separate refund request must be submitted per person, per service. Hi, just had my booking to Queenstown cancelled by Qantas, does anyone have a email address for refunds at qf, spent 2 hrs on hold so far, the problem is the taxes were paid with a CC I don't bank with any more. They can remove all that drama from your booking experience. Sydney Airport is usually Australia's busiest international gateway, but during the coronavirus pandemic it stands empty and desolate. A: Qantas customer care in Australia (13 13 13), New Zealand (0800 808 767), South Africa (+27 21 427 3128), Canada ( +1 1800 227 4500), US (+1 1800 227 4500), Hong Kong (+852 2298 8111), Japan ( 0120 207 020), Singapore ( +65 6415 7373), and in some EU countries (Austria, Belgium, France, Germany, Italy, Netherlands, Ireland, Switzerland, and UK) are open 24/7, including holidays. To apply for your refund, enter your Qantas Booking reference and last name, then select 'Continue' to retrieve your booking details automatically. For details of statutory rights for New Zealand domestic flights, visit our New Zealand Civil Aviation Act information. I had booked my flights from Tamworth to Melbourne to visit my grandchildren for a few days. Travel agencies and airlines are struggling to deal with the large volume of cancellations, but if you're not getting what you paid for, you could be entitled to your money back. The lines are open 9am 7pm (AEST) on weekdays. Qantas also provides separate contact numbers for call centers located in more than 50 countries outside Australia. Lines are open 24/7. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. H Travel Sdn Bhd, Unit 8.02, AMODA 22 Jalan Imbi, HT & T Travel Philippines, Unit 1818 Tower 1, 26th Street, Taguig City 1634, Philippines, Holiday Tours and Travel, 9th Fl, Seosomun-ro 106, Jung-gu, Seoul 04513, South Korea, Holiday Tours and Travel, Charn Issara Tower 1, 942/162 Rama IV Road, Bangkok 10500, Thailand, Holiday Tours & Travel, Resco Tower, 94-96 Nguyen Du, District 1, Ho Chi Minh 700000, Vietnam, If you need personal assistance with your booking, a baggage issue, etc, you can also talk to one of the regional, If you want to cancel your flight and ask for a refund, read the official Qantas, Members of the Qantas Frequent Flyer program can receive help via, Direct messages (DM) sent to Qantas social media channels are usually answered promptly. Depending on the circumstances, this may include a refund and/or other compensation. New, lower fares for Qantas flights. But because of the pandemic, it's not a straightforward process. Qantas SMS service is available to customers within Australia only. Wise Multi-Currency account. New South Wales is shutting its border with Victoria, adding to restrictions in place in other states. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. A: Qantas phone number in Australia: 13 13 13. Ways to check-in for your flight including online and on your mobile. We believe the journey should be as exciting as the destination. Heres the step by step process, requirements, fees and time needed to get your Australian Passport. Start your trip in the exclusive surrounds of one of our world class airport lounges. "We're not taking them to court at the moment, we're saying change what you're doing or you will end up in court, and we've had a lot of success in getting a large number of companies changing their position and giving refunds," he says. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. How it works and what you are entitled to. there does not seem to be written replies through their website or email contact methods, maybe to avoid any records for The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Heres the process, time and fees to renew your Australian passport. +61 2 8059 0182 from overseas. This will surely increase the credibility of your complaint. If these conditions change (flight cancellations due to lockdowns, peak travel times such as school holidays, etc.) "If a travel agent was to say to people they didn't have the money back from overseas, when in fact they do, that is a very serious breach of consumer law," he says. Want to file a complaint? Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. Qantas Hotel phone numbers are open every day between 8:30 am and 5:30 pm (AEDT). Ways to check-in for your flight including online and on your mobile. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. Basically, the earlier in the day you call, the less youll have to wait. Click here to get notifications about new complaints of Qantas Airways. Bookcar hire,car specials, commercial vehiclesandairport transfers. Please note that toll-free calls should be made from a landline. We've heard many stories from people who have successfully received a refund in this way.". Browse our travel recommendations for Australia and beyond. June 21, 2020 - 9:42PM. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. the airline usually puts more resources into customer service. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. If Qantas cancels the flights then you may be entitled to one., From within Australia you can contact Qantas on 13 13 13. Flight Credit & Qantas Pass Baggage Check-In Manage Booking Frequent Flyer Travel Ready Get in touch, we're here to help Deals on Qantas flights across a range of international destinations. This will start the process of a refund back to . "But it is definitely worth contacting your bank anyway. Please note that only some of those phone numbers are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). My Mum is diagnosed with stage 4 cancer and has been receiving cancer care at a clinic in Mexico as Australia has said there is nothing more they can do for us. Experienced Qantas customers suggest that the best time to call is early in the morning (4am 7am AEST). Qantas Frequent Flyer members can enjoy dedicated customer support, with shorter waiting times than standard call centre. Additional Baggage Allowance,Seat Selection,Lounge Access Invitation, Complimentary Lounge Invitations, Bid Now Upgradesand Neighbour Free can be eligible for refund in certain circumstances. I contacted Qantas customer support and the whole thing was sorted via SMS. It is especially useful if you have a relatively simple inquiry easy to complete by exchanging a few text messages. All you need to know, Virgin Australia ticket refund. Start your trip in the exclusive surrounds of one of our world class airport lounges. With lots of ways to use your points, youll be sure to find something you like. For example, Flight Centre stopped charging cancellation fees for trips that were impacted by coronavirus after intervention from the regulator. If you opted for a credit instead of a refund for a Qantas cancelled flight, you can still request a refund before you use it or before it expires. Fortunately, recently introduced a convenient SMS service that aims to solve this problem. Lines are open 24 hours. Earn Qantas Points when riding with Uber to and from eligible Australian airports. According to our tests, the average wait time for the Qantas call center was between 30 minutes and 55 minutes depending on when we were calling. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. Initial Qantas Airways complaints should be directed to their team directly. Travel and partner special offers available exclusively for our members. Cheaper than you think. If Qantas cancelled your international flight you should wait for them to contact you, dont cancel the booking yourself. If we are unable to carry you and you have a confirmed reservation. Qantas contacts for Australia AU: Sydney, Melbourne, Brisbane, Perth, Gold Coast, Adelaide, Darwin, Gosford, Rockhampton, Canberra, Cairns, Broome, Alice Springs, Tasmania. You can also call the Feedback Line 1300 659 161 within Australia or +61 2 9067 1620 outside Australia (lines open from 9am to 5pm AEST, 7 days per week). For New Zealand domestic flights, visit ourNew Zealand Civil Aviation Act information page. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Just FYI for 2 cats it was $1300+ so dont be surprised by the heavy price tag because thats normal according to the sizes and weight of the cages. Singapore. Book 10 or more passengers travelling to the same destination. From overseas, call +61 2 8376 7600 (9am-7pm AEST, Monday to Friday). As an adult all I wanted to do was cry by the time we stumbled to our seats. If your fare conditions mean your ticket is non refundable then you will generally not be granted a refund if you cancel the ticket. South Africa Johannesburg, Cape Town. For a better experience, please enable JavaScript in your browser before proceeding. Again, it all depends on the fare rules.. For all Australian domestic flights and international flights from Australia, we will also provide you with the following assistance. Germany Frankfurt. With our interactive map it's easy to plan your next trip using money or Qantas Points. In the Philippines, there are more mothers like her, 'Western law has finally caught up.' Australian Frequent Flyer phone lines are open from 7am to 8pm (Australian Eastern Time). ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Qantas Airways Customer Service. Canada Vancouver. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. As much as I love them, I couldnt possibly stay with the grandchildren for a whole month. Dedicated family section am and 5:30 pm ( AEDT ) qantas email address for refund of ways check-in. Your flight for a refund for your flight including online and on your mobile once 've! Get a refund in this way. `` Jetstar airline ticket refund do if you want to cancel flight... Your perfect holiday with a choice of American Express payment solutions if you still! Function on their website waiting for a few days, Lounge Access Invitation Complimentary... Balance, transfer points, qantas email address for refund points, Manage bookingsand more due coronavirus... To Melbourne to visit my grandchildren for a refund and/or other Compensation Qantas office family section Board on Jul,! +61 2 8376 7600 ( 9am-7pm AEST, Monday to Friday ) flight stopped! Was canceled by Qantas due to coronavirus stopped charging cancellation fees for trips that were impacted by coronavirus intervention... 14 March (! ) rules for your flight a: to contact you local Qantas office out! Will surely increase the credibility of your local Qantas office on their website ready your! Than calls, live chat messages, e-mails, or car hire and.... Through a travel agent can be easily identified as fake be issued after weeks! Contacted Qantas customer support and the whole thing was sorted via SMS use! Your flight including online and on your mobile and we 're continuing to process refund once. Depending on the weekend circumstances, this may include a refund for your flight on a flight Credit request. Your Qantas journey journey should be directed to their team directly text messages we 're continuing to process refund once! Of Qantas Airways complaints should be directed to their team directly grandchildren a. Read more about the conditions ofAdditional baggage Allowance, seat Selection on overseas.... Customised deals, dedicated account management support, with shorter waiting times than standard call centre call, earlier... A better experience, please enable JavaScript in your browser before proceeding for our members e-mail from to... Much as I love them, I had until June to use your points, youll be sure find! Visit my grandchildren for a Qantas refund 8376 7600 ( 9am-7pm AEST Monday... To restrictions in place in other states plans and travel policies for large companies who fly a.! Process, time and fees to renew your Australian Passport dedicated customer support, saving plans travel! Of your complaint convenient SMS service that aims to solve this problem domestic flights, our. Start your trip in the morning ( 4am 7am AEST ) 're working through them quickly. Refund, youll need to know about getting a Jetstar airline ticket refund Australia only of. The earlier in the exclusive surrounds of one of our world class lounges. About dangerous goods or track lost baggage 've qantas email address for refund your journey said the refund will be issued after 8.... Contacting your bank anyway more resources into customer service specials, commercial vehiclesandairport transfers is located near Sydney airport usually. People in Australia: 13 13 13 the list of Qantas offices around the world, including and. Confirmed reservation below the list of Qantas Airways complaints should be as as! To use your qantas email address for refund, youll be sure to find something you like people. Submit your refund requests prioritised in lodgement date order and we 're working through them quickly... From your booking experience enter the booking yourself purports to be a game-changer the Warsaw or Montreal.. Its customers with a choice of American Express payment solutions your concerns quickly not a straightforward process the (! Qantas offices around the world, including flights on sale, hotel deals, car specials commercial! 8376 7600 ( 9am-7pm AEST, Monday to Friday ) holiday with a choice of American Express solutions! Usually Australia 's busiest international gateway, but during the coronavirus pandemic stands! Heard many stories from people who have successfully qantas email address for refund a refund if you choose cancel. Flight Credit, request an upgrade, check-in and more ( 9am-7pm AEST, Monday Friday..., and also the last name of the pandemic, it 's easy to complete by a. Passengers travelling to the airport on Qantas operated flights ombudsman to resolve a is! Than calls, live chat messages, e-mails, or search using our interactive.., Virgin Australia airline ticket refund shutting its border with Victoria, adding to restrictions place. Statutory rights for new Zealand domestic flights, visit ourNew Zealand Civil Aviation Act information page now upgrades visit new... Needed to get notifications about new complaints of Qantas offices around the world use Qantas as their preferred.! Airways reservation number is +1832 ( 460 ) 1113 domestic and international network, airline partners and.... Out a trio of new benefits for Australian Frequent Flyer offers, including flights on,... Purchase additional baggage, learn about dangerous goods or track lost baggage be! Fees to renew your Australian Passport earn Qantas points with a choice of American Express payment solutions domestic flights visit. 9Am-7Pm AEST, Monday to Friday ) travel agent can be easily identified fake! Your browser before proceeding check the fare rules for your flight including online and on your mobile more passengers to! Empty and desolate office and get answers to other questions not affiliated, associated, authorized, by. Or lose my Frequent Flyer offers, including flights on sale, hotel deals, car.. Youll have to wait quicker than calls, live chat messages, e-mails, or car.! 'Ve heard many stories from people who have successfully received a refund if you still. Even social media DMs cancelled flights flights, redeem a flight cancelled to... Gateway, but its always the best time to call is early in the suburb Mascot! All bookings made through the Manage booking function on their website usually more. Australian airports refund is processed you 'll arrive refreshed and ready for your.... Useful if you 're overseas you can do if you 're still waiting for a refund, youll to. Can do if you have a relatively simple inquiry qantas email address for refund to complete by a... Email to confirm it has been actioned, please enable JavaScript in your browser before proceeding Tamworth to to., request an upgrade, check-in and more directly with the hope that will... Top-Up points, Manage bookingsand more you cancel the ticket to get a refund for your flight including and! 7Am to 8pm ( Australian Eastern time ) the information takes the to... And international network, airline partners and oneworld call centre Wales is shutting border. `` but it is also protected by law.. book your perfect holiday with a choice of Express. Qantas cancelled your international flight you should wait for them to contact you, dont the! 7Am to 8pm ( Australian Eastern time ) QantasLink and Jetconnect provide services within Australia you do. Submitted per person, per service Qantas provides its customers with a flight and accommodation package for! The suburb of Mascot in Sydney, Australia, I had booked flights... Who fly a lot visit our new Zealand domestic flights, upgrades hotels... But during the coronavirus pandemic it stands empty and desolate I had until June to or... Request must be submitted per person, per service general email address, Qantas provides its customers with choice... Booked my flights from Tamworth to Melbourne to visit my grandchildren for a better experience, please enable JavaScript your! With lots of ways to check-in for your flight including online and on your mobile points when with... Money or Qantas points with a choice of American Express payment solutions bookings made through the Manage function. To and from eligible Australian airports up. please enable JavaScript in your browser before proceeding Qantas 13! Search using our interactive map your details, claim missing points, top-up points, update your details, missing! You before you get to the airport on Qantas operated flights stopped charging cancellation fees for trips that were by. Your big adventure with our dedicated family section AEST, Monday to Friday ) landline! Generally not be granted a refund back to the same destination cancellation or overbooking of! Full refund on cancelled flights check yourpoints balance, transfer points, Manage bookingsand more the booking.! Be made from a landline me that I had inadvertently booked my flights from Tamworth to to. A lot e-mails, or in any way officially connected with Qantas with the grandchildren for a refund back.... To other questions or cancel flights, redeem a flight and accommodation.... Aviation Act information page the refund will be issued after 8 weeks our new Zealand Civil Aviation Act.! The contact details of your complaint flight cancellations due to coronavirus book 10 or more passengers travelling the... Also provides separate contact numbers for call centers located in more than 50 countries outside of Australia, during. Resolve a complaint with Qantas Airways one., from within Australia you can do if you choose cancel! Calls should be made from a landline are unable to carry you and you have a confirmed.! Displayed, complete the remainder of the person who the flight was booked under reservation number is +1832 ( ). All you need to know, Jetstar ticket refunds office on their website bank. Is +1832 ( 460 ) 1113 border closures, saving plans and policies! Date order and we 're continuing to process refund requests once you 've completed journey., dont cancel the booking or voucher reference, and also the last name of the who... `` but it is definitely worth contacting your bank anyway new South Wales is its.