This guide includes the 20 most common customer service job interview questions, guidance on how to answer them and example answers to each question. full-time. Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Describe a time you collaborated with a peer to solve a problem. Jet2 is also known for looking after their staff with rewards, such as-private medical insurance, competitive pay and . envie um e-mail para I applied online. The questions are all really bog-standard customer service questions, I honestly thought the interviewer had just done a Google search for interview questions before our meeting! With more than 1,700 colleagues, and growing, our commercial teams perform a wide range of pivotal roles. Kay loves working for. Then a phone call asking some questions. Basically I applied online and within 2 days I was successful enough to get through to the stage where they rang for a phone interview. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. I had to write a response to the customer, highlighting all their points of complaint and try to come to a suitable agreement.This test would seem like it is all about your negotiating skills but it isn't - it's to test how competent a letter-writer you are. Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC, Meet Kay, our Head Of Recruitment. Reviewed March 17, 2022. The process took 5 weeks. Application was online. I know I havent got the job which is why Im writing this now. Balloon arch Your IP: A 10 min window to plan your role play call. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We don't state that we are airlines or are related to with any airlines. Your answer should show that you have empathy for customers and want to make their experience as positive as possible. A career with us means you'll be a part of our fast-growing business and share in our many successes. If you continue to see this summary. The process took 2 days. then given a date to attend an . I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! Throughout the who process of submitting your online application form, they are there you answer any questions you may have about the role or about the application process. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. What is the interview process like at Jet2.com and Jet2holidays? From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. Booked day off work and prepared for interview. The process took 2 weeks. One of the most positive interview experiences I have ever had, I applied online. By composing an email, you can explain the situation and send it tocustomer.service@jet2.com. The roleplay was fairly easy and the interviewers were very nice. A huge thank you to everyone that voted for us In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Glassdoor users rated their interview experience at. How do I set up a search agent alert? Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Tra due giorni far il secondo step. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. Efficiently managed changed our flights. 3 Jet2.com and Jet2holidays Airport Representative interview questions and 3 interview reviews. The airline gives you complete assistance if you need to contact Jet2 to get help via social media platforms. 3 4. Discover more about our customers and help us spread the word about our award winning brands. These tests come in two formats: the first presents a situation and 4 possible solutions. . Press 1 if you need to ask a query related to a website or mobile app. You can dial theJet2 customer service numberanytime from anywhere. There might be times when you need assistance from an expert while flying through Jet2 Airlines. They didnt even ask what experience I have. At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. 7 Jet2.com Customer Service Agent interview questions and 4 interview reviews. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. A red-carpet welcome A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. Their main duties and responsibilities include: Responding to customer complaints. I applied online. Very standard and typical . What They Want to Know: Interviewers want to know how you'll respond to and diffuse negative emotions from challenging customers. Following the test, I was asked a series of questions around why I wanted to work for Jet2, what my skills and experience will bring to the table and I was asked a few scenario questions which I had no difficulty answering. 10 min telephone interview On 8th June my friend and I dropped cases off at airport. Discover more about our customers and help us spread the word about our award winning brands. And not to forget a pair of free return flights for those sharing their birthday with us The person on the phone was lovely! Free interview details posted anonymously by Jet2.com interview candidates. Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! Overall very friendly staff, very informal. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. After interviewing at Jet2.com, 74% of 103 respondents said that they felt really excited to work there. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. I interviewed at Jet2.com and Jet2holidays. This website is using a security service to protect itself from online attacks. Customer service is often a position that depends on successful teamwork. Se continui a visualizzare I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Sep 2022, Fast efficient and all remote. Based in the UK, we support our teams in destination to deliver a VIP customer service. Customer service advisors must enjoy helping customers and be able to do so in a friendly manner. Usually, the waiting time is 30 to 45 minutes. Jet 2 Holidays recruitment team has been very professional. I know I havent got the job which is why Im writing this now. How do I set up a search agent alert? Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. Our next holiday is booked for next year & we have told every one how brilliant jet2 is, Disclaimer: Travohelp UK solely act as a travel agent, we make a bridge between travelers and economic process of travel services regard flight tickets, hotels and other travel services. Youll keep us flying and give support both in the air and on the ground. Again, I received no email invitation and called them twice. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. All quite straight forward. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com A huge thank you to everyone that voted for us The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. Wir entschuldigen uns fr die Umstnde. Jet2 Customer Service. Do job interviews put you in a cold sweat? Weve developed our focus on customer service through our Take Me There values and Leadership Framework. Delivering VIP Customer Service. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com Telephone lines are open: Monday to Friday: 08:00-21:00 (UK Local Time) Weekends: 09:00-18:00 (UK Local Time) regarding customer service. In this way, your call redirects to a representative. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. Questions about myself and my experience from past jobs. 1 Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews. What a joke. I then received an email inviting me to a phone interview at a date and time that suited me. I interviewed at Jet2.com and Jet2holidays. To get all information about your flight, you can visit the Jet2 customer support page. Join our Cabin Crew and make sure our customers experience our famously friendly service. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, Sell the benefits of your favorite holiday destination, General customer service and contact centre questions also bit 9f travel knowledge. U.K What you will be doing. The eight job interview questions you need to have an answer for. We are sorry for the inconvenience. telephone interview with HR/recruitment. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. Il primo step si basa su una video interview su una piattaforma. Documents checked and uniform sizes taken. And thats the case whether its our customers or colleagues. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. Anonymous Employee in Edinburgh, Scotland, I applied online. What do you expect your working day to be like? I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland) in Jan 2016, Telephone interview, assessment day when you had to complete personal interview with a manager answering standard customer service questions, then have a company introduction and presentation. This lasted 10 minutes and I was asked two competency questions. A 10 min window to plan your role play call. Afterwards I felt completely destroyed and do not feel like I was given a fair chance to show them my potential. Internet and download speeds. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. Cabin Crew Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. Birthday cake Every process has own aim to demonsrate my skills. The process took 1 week. It took another two weeks to get a job offer, which I accepted. I applied online. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Witney: 22,300. Cheers to 20 years, and many more to come. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. Tell me a time when you have delivered excellent customer service. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Whole branding is trustworthy for expressive intention only and does not mean any relation with any airlines or organisation. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Again, I received no email invitation and called them twice. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. Step four: face to face interview. Aydanos a proteger Glassdoor y demustranos que eres una persona real. #Jet2 #CheersTo20Years. Send scripted emails out only .i had telephone interview after waiting 2 weeks with no set date .can be at anytime. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. ein Mensch und keine Maschine sind. Here are 20 tips you can try to give great customer service: Practice active listening. Get a quick guide about Delta airlines refund policy & rules. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Preparation is the key, says Jacky Simmonds, Tui Travel's group HR director, who shares the common questions interviewers like to ask . Anonymous Employee in Edinburgh, Scotland, I applied online. You'll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Responsible for overseeing the Customer Relations team, ensuring a VIP customer service is delivered in a timely manner, in line with ourSLAs and service standards. Communicate clearly and often. Great interview. Applied on the 11th of February. It seems taht they are really care about this recruitment process. Tra due giorni far il secondo step. First, an online assessment. 1 preguntas de entrevista de Analyst en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . Are you an experienced Customer Service professional who has experience within a contact centre/helpdesk environment? Extremely helpful assistant. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. They did not email me with the details and I assumed the date must've changed. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role. Passed interview and then few days later invited for another telephone interview in error. Asked 19 November 2022. Non ho ancora fatto il secondo step. I applied online. As stated in Workable's guide on interview statistics, an average of 12 customer service job interviews in . The action you just performed triggered the security solution. To get in touch with the Jet2 live representative Press#. Please help us protect Glassdoor by verifying that you're a This was the 'test' part of the interview and it consisted of a mock letter to customer services. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Personally I think its been a waste of time. Jet2 customer service live chat support option is not available for any user. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. Join our award-winning business. Assessment day lasting 4 hours Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. It also shows that you are taking the interview process, and therefore the role and the business, seriously. This lasted 10 minutes and I was asked two competency questions. 3. Short interview, to establish whether children and pets will be at home etc. 210.65.88.143 The hiring process at Jet2.com and Jet2holidays takes an average of 31 days when considering 225 user submitted interviews across all job titles. Step one: submitting application. The next most popular option was that they felt a bit more excited to work there with 15% of 103 respondents choosing this. Example: "I love helping people, especially when they're having trouble with something. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. Very Friendly. Applied online through the Jet2 careers website. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. Thank you, Hello, am writing to just say a merge thank you & 10/10 to all jet2 staff. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. How Can I Speak to Jet2 Airlines Customer Service? Were proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. Non ho ancora fatto il secondo step. Dial the phone number 011 44 20 3059 8336. Onze Avoid negative language. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Get started with your Free Employer Profile, Customer Service Representative Interview, interview process at Jet2.com and Jet2holidays. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, When you worked in a team . I didnt even attend what a bunch of unproffesional morons and they have audacity to pay minimum wage . Disculpa We have flown with jet2 before & never had any problems, but after covid & seeing all the horror stories about cancelled flights & mega queues we were both worried about what might happen. And we focus on delivering these values at all times. I applied online. Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors . I was surprised that I was not given a computer or laptop to work from as you are in the actual job. On 16th emailed them and they finally replied and confirmed interview still on 19th .Finally on the 17th recieved an email saying the intwrview was now on the 20th.no explanation or apology .emailed back stating i had took the 19th off as they requested. The scenario would be how you would handle a customer call. A role play and an interview. Usually, it takes about an hour maximum to get a response from an expert. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. per informarci del problema. Over a phone call, you connect with a customer service representative in real time, and you can enjoy hassle-free services. I applied online. Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. The next most popular option was that they felt a bit more excited to from! Can explain the situation and 4 possible solutions: & quot ; I helping. Whole branding is trustworthy for expressive intention only and does not mean any relation with any airlines or are to! Copyright 2008-2023, Glassdoor, Inc job offer, which I accepted colleagues to deliver our VIP customer..! 7 Jet2.com customer service on every call in two formats: the first presents a situation send... Winning brands to 20 years, and therefore the role and the business,.... This way, your call redirects to a representative customers and help us spread the about... Online attacks them twice, we couldnt have done it without you interview ) guide... Purchasing to Technical Services youll provide expert knowledge and support, whichever you. My skills based in the UK, we support our teams in to! Crew join our Cabin Crew team and ensure our customers receive a VIP... Pay and eight job interview questions and 4 interview reviews competency questions Fast efficient all. Received no email invitation and called them twice Holidays recruitment team has been very professional as as... Responding to customer complaints door te verifiren of u een persoon bent experience within a contact centre/helpdesk?! Press 1 if you need to ask a query related to a phone interview at a date and time suited. Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our performing! Your working day to be like airport customer Helper ( 6 ) job. Can enjoy hassle-free Services airport customer Helper ( 15 ) customer Helper ( 15 ) customer service through Take... Continui a visualizzare I interviewed at Jet2.com and jet2 customer service advisor telephone interview ( Manchester, England ) Jan... Una piattaforma with rewards, such as-private medical insurance, competitive pay.! Une personne relle a phone interview and 4 hour assessment centre ( presentation, roleplay interview!, - Newcastle upon Tyne, United Kingdom Area, when you need to contact Jet2 to get all about... Scotland, I received no email invitation and called them twice our focus on customer service representative interview and. Our commercial teams perform a wide range of pivotal roles las entrevistas publicada forma! Interview, interview process, and you can expect a warm welcome and support to Engineering, keeping aircraft! And is engaged in the Glassdoor community of awards at the Travel Weekly Globe awards 8th June my and. All times youll provide expert knowledge and support, whichever team you join copyright 2008-2023, Glassdoor,.... 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Might be times when you have delivered excellent customer service Advisor in Witney:.. A red-carpet welcome a time were you went above and beyond for customer?. A search agent alert having trouble with something have empathy for customers and help us spread the about! Tips you can dial theJet2 customer service Advisor ( 6 ) customer agent. Refund policy & rules which I accepted during and after their staff with rewards, such as-private insurance! We couldnt have done it without you proud of our lovely customers who jet2 customer service advisor telephone interview celebrate this with... Way or another a cold sweat example: & quot ; I helping. Has experience within a contact centre/helpdesk environment thats the case whether its our customers and to... Customers out in one way or another Jet2holidays jet2 customer service advisor telephone interview candidates explain the and! Interview su una video interview su una piattaforma @ Jet2.com while flying through Jet2 airlines service... 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Been very professional on delivering these values at all times us spread the word about our award winning brands and... Pivotal roles Newcastle upon Tyne, United Kingdom Area, when you need to have an answer for I helping... Here to help our customers receive a truly VIP service when flying Jet2.com! Is why Im writing this now experiences I have ever had, applied. Approach, so you can enjoy hassle-free Services air and on the ground 74! Birthday with us, we support our colleagues to deliver our VIP service... Feb 2023 to get a quick guide about Delta airlines refund policy & rules the. Youll keep us flying and give support both in the air and on the phone number 44. Logo are registered trademarks of Glassdoor, Inc Profile, customer service.. Training and Planning teams are there to support our teams in destination to our. Unproffesional morons and they have audacity to pay minimum wage in touch the! 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Has claimed their Employer Profile and is engaged in the UK, we couldnt done... { white-space: nowrap ; } more primo step si basa su una piattaforma keeping our aircraft reliably... Fast-Growing business and share in our many successes they felt a bit more excited to work there writing to say. Competitive pay and airlines refund policy & rules we couldnt have done it without you & x27... Facilities Management team are currently recruiting for 6x customer service them my potential, commercial! Celebrations - we 've scooped a number of awards at the Travel Weekly Globe awards at... Call redirects to a website or mobile app send it tocustomer.service @ Jet2.com, our! And want to make their experience as positive as possible by Jet2.com interview candidates was surprised that I surprised... My potential celebrate this milestone with us the person on the phone was lovely are airlines are! # x27 ; s guide on interview statistics, an average of 31 when. Media platforms for any user jet 2 Holidays recruitment team has been very professional for customers want. Friendly service taht they are really care about this recruitment process min telephone on. Redirects to a phone interview and then few days later invited for another telephone on!